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Senior Technical Support Engineer — AI-Driven, Customer Impact
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-22
Listing for:
Pendo
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Pendo is seeking a Sr. Technical Support Engineer to own customer issues end-to-end across our web and mobile products from triage to resolution. You will work within a small, global team in Raleigh, partnering with Product, Engineering, and Customer Engineering to turn customer signals into product insights.
You will use AI tools to accelerate research, draft troubleshoot steps, and build knowledge. Expect to tackle break/fix, how-to questions, and complex escalations while elevating support
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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