Change Manager, IT​/Tech

Program

NC Medicaid Integrated Modular Solution (MIMS) / Medicaid Enterprise System (MES) – PDM/CVO Module

Customer

North Carolina Department of Health and Human Services (NCDHHS), Division of Health Benefits (DHB)

Location

Remote, with periodic on‑site presence at the State’s primary project location (Raleigh, NC)

Screening

Must satisfy NCDHHS background screening and confidentiality requirements; handles PHI/PII under HIPAA, 42 CFR Part 2, and the NC Statewide Data Classification and Handling Policy

Work Authorization

GC, GC‑EAD, USC

Hours

1.0 FTE

Deadline

08/24/2026

The Change Manager (CM) ensures that every initiative supporting the basis for a change to the PDM/CVO solution is prioritized, justified, submitted, approved, and released in accordance with the Vendor and State processes agreed upon during negotiations. The role carries three interlocking mandates. First, change control: ownership of the Change Management Plan and Change Request approval process for alterations to budget, requirements, scope, and schedule.

Second, release management — a function the State has identified as critical because it drives service tickets, coordination of changes to operational systems, decommissioning efforts, and the logical sequencing of functionality being deployed. Third, organizational change management (OCM), which the Department has confirmed is an ancillary function of the CM role. The Change Manager is also expressly responsible for the Requirements Traceability Matrix (RTM) and all Deliverables, making this the position accountable for the integrity of the line running from contractual requirement, through design and build, to tested, certified, and released functionality.

• Ensure initiatives supporting the basis for changes are prioritized, justified, submitted, approved, and released following the Vendor and State processes agreed upon during negotiations.
• Author, maintain, and execute the Change Management Plan and CR Approval Process, aligned to the Department’s formal process, including the CR lifecycle process flow, roles and responsibilities, monitoring of change requests through their lifespan, status tracking and escalation for at‑risk CRs, and the approach to communicating changes to internal and external stakeholders.
• Coordinate with any other Department Contractor that may be impacted by, or have a dependency on, a change — including MES module vendors, the Medicaid Integration Services (MIS) platform, and the MES PMO.
• Own the Requirements Traceability Matrix: develop, maintain, and submit an RTM showing bi‑directional traceability between testable and non-testable contractual requirements and their realization across requirements, design, testing, and Streamlined Modular Certification (SMC) items; capture how each requirement is realized (configuration, custom development, or base functionality); ensure every revision is reviewed and approved by the State and linked back to an approved change request;
  
  and include the COTS/SaaS gap analysis in the initial RTM.
• Serve as the accountable owner for all Deliverables: maintain the deliverable calendar, drive Deliverable Expectation Documents, manage submission and State review and comment cycles, track resubmissions, and secure formal acceptance — coordinating with the Contract Manager on acceptance-linked payment milestones.
• Author and execute the Release Management Plan, including the approach to working with the Department, impacted Department Contractors, and the MES PMO toward a 60‑day lead time for releases, and the approach to managing, planning, scheduling, and controlling a software build through environments, testing, and deployment.
• Drive release execution: release calendars and content definition, environment promotion strategy, cutover and back‑out planning, post‑release verification, and the logical sequencing of functionality being deployed across DDI, Certification, and O&M.
• Manage decommissioning efforts, including the monthly review and identification of unneeded components required by the Decommissioning deliverable.
• Operate within the State-provided ITSM services for Change, Incident, Problem,…