NC FAST Business Analyst

The Department of Health and Human Services (NC DHHS) is seeking a NC FAST Business Analyst to support development and implementation of the eligibility system, and lead business analysis activities and manage projects for Medicaid-specific solutions.

This position requires experience with Agile Methodologies and knowledge of Medicaid program rules, policies, and procedures.

The NC FAST Business Analyst is expected to participate throughout the Software Development Life Cycle (SDLC) and responsibilities include but are not limited to:

• Lead Fit/Gap and JAD sessions that map requirements to standard features and functions
• Conduct business, operational, financial and comparative analysis used to recommend an effective implementation approach.
• Execute data queries to support reporting, analysis, data validation, troubleshooting, and testing
• Identify and document business process, issues, value levers, metrics, and capabilities
• Develop functional and technical design specifications, process flows, and system documentation to ensure solutions meet business requirements, program objectives, and established standards.
• Refine User Stories and establish acceptance criteria identified for features
• Support system testing activities, like developing test scenarios, participating in User Acceptance Testing (UAT), and defect tracking
• Collaborate with business and technical teams to identify training needs and support user readiness for new or enhanced system functionality, business processes, and operational procedures
• Participate in implementation activities supporting the successful delivery of system enhancements and operational improvements.
• Provide end-user support by assisting with production support activities, responding to user questions, and helping resolve system related issues.

• Experience designing intuitive, user-centric UI/UX solutions
• Proficiency with SQL for querying and validating data
• Experience with Large Language Models (LLMs), including generative AI use cases

• Strong Knowledge of the Software Development Life Cycle (SDLC), including Agile Methodologies Required 5 Years
• Knowledge of federal and state regulations related to Medicaid and other human services programs Required 3 Years
• Ability to analyze complex business processes and recommend technology solutions Required 5 Years
• Experience analyzing and creating user stories, process flows, use cases, mapping, and business requirements documentation Required 5 Years
• Experience with requirements traceability, testing support, and user acceptance testing (UAT) Required 5 Years
• Experience facilitating requirements gathering and Joint Application Design (JAD) sessions with Stakeholders, business and technical teams Required 5 Years
• Proficiency with business analysis and project management tools (e.g: JIRA, Confluence, Visio, Microsoft Office Suite) Required 5 Years
• Ability to work independently and manage medium complexity work efforts Required 5 Years
• Experience with NC FAST (C ram Software Suite) or similar integrated eligibility systems Highly desired 5 Years
• Experience with UI/UX design principles, and user-centric design Highly desired 3 Years
• SQL Experience for querying and validating data Highly desired 3 Years
• Experience with Large Language Models (LLMs), including generative Artificial Intelligence (AI) use cases Highly desired 1 Years