Product Manager, Specialist

• Lead the strategic vision and roadmap for the Debit Card external client-facing web experience and internal crew experience
• Own digital and servicing capabilities for clients and crew to manage, support, and service debit card functionality
• Lead digital product management activities for multiple digital products or one strategic product
• Collaborate with cross-functional teams to create best practices driving significant change to the client experience
• Coach digital product teams toward best practices and learnings
• Ensure delivery of messaging, communication, and customer outreach
• Partner with stakeholders to resolve production and implementation issues and support or drive escalations
• Lead planning, development, and implementation of new digital products
• Define and analyze markets, develop product features and requirements, and create implementation plans
• Use qualitative and quantitative analysis techniques to improve user experience
• Provide recommendations for business planning and departmental prioritization
• Participate in special projects and perform other assigned duties

• Undergraduate degree or equivalent combination of training and experience required
• Graduate degree preferred
• Minimum of five years related work experience
• Two years of leading large cross-functional teams on major organizational projects preferred
• Product management experience delivering digital experiences in financial services, payments, banking, or fintech
• Experience managing web-based products and customer-facing journeys
• Strong stakeholder management and cross-functional leadership skills
• Vanguard is not offering visa sponsorship for this position

Demonstrates expertise in digital product management, particularly in delivering client-facing web experiences within the financial services sector. Strong ability to lead cross-functional teams and drive strategic initiatives that enhance user experience and stakeholder engagement.

• Digital Product Management
• Stakeholder Management
• Cross-Functional Leadership
• User Experience Analysis
• Financial Services Experience

• Product Management
• Digital Experience Delivery
• Web-Based Product Management
• Market Analysis
• Implementation Planning

• Coaching
• Collaboration
• Communication

• Undergraduate Degree
• Graduate Degree Preferred

• Financial Services
• Payments
• Banking
• Fintech
• Client Experience