Technical Business Analyst, Product

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe.

PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed. Services:
Teaching Learning Solutions Data Systems IT Solutions Financial Solutions Equity in Education Equitable Education Recovery Services

The Technical Business Analyst, Product serves at the intersection of product management and technical business analysis, maintaining a deep and understanding of the product while managing incidents, resolving defects, and translating business and client needs into requirements that the development team can act upon. This role is suited to an individual who is curious, energized by new challenges, willing to engage with problems, ask questions, and determine solutions independently.

Enthusiasm, adaptability, and drive are valued more than years of experience.

• Develops a deep, working knowledge of the EDPlan product, including its configuration, behavior, and the impact of requested changes.
• Facilitates core SDLC activities, including requirements gathering and requirement-review sessions, and translates business needs into functional specifications, process and flow diagrams, and wireframes or prototypes.
• Owns incident management from start to finish, including identifying and escalating issues promptly, coordinating across technical and business teams to drive timely resolution, and documenting incidents and outcomes for future reference.
• Leads defect triage and resolution, including logging issues, partnering with development to determine root cause and establish fix timelines, verifying resolutions, and communicating status to closure.
• Coordinates with engineering and QA teams to plan and execute test processes and supports user acceptance testing for new features and releases.
• Serves as a primary point of client communication regarding defect status, incident updates, and release timing, translating technical detail into clear updates for non-technical audiences.
• Supports product improvement efforts, feature configuration, and new implementations or rollouts, and contributes product-informed perspective to roadmap discussions.
• Prioritizes and manages multiple concurrent activity streams, including incidents, defects, and project work, across products and deadlines, escalating issues as appropriate.
• Develops documentation, release notes, end‑user communications, and supports internal training for new features.

Education:

Bachelor's degree, preferably in business, information systems, computer science, or a related field. Strong critical thinking skills, including the ability to gather information from diverse stakeholders, identify inconsistencies, and navigate ambiguity during incident or defect investigation. The ability to manage multiple concurrent priorities, including incidents, defects, and project deadlines, while remaining calm and organized under pressure. Curiosity and enthusiasm, demonstrated through a genuine interest in learning a new product, asking thoughtful questions, and understanding not only what the product does but why it works as it does.

Confident and clear communication skills, both with clients and with technical teams, including during higher-stakes incident or defect conversations. Sound judgment and the maturity to…