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SMS/MMS Product Support Analyst
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-28
Listing for:
Triwill Group
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Analyst
Job Description & How to Apply Below
Bandwidth is seeking a Product Support Analyst to be the first line of contact for customers facing SMS/MMS issues, focusing on basic troubleshooting and query resolution.
You will monitor message deliverability, assist NNID provisioning, and work with senior engineers to resolve complex issues, all during the 11am–8pm EST shift. Bachelor's degree and 2+ years in software/telecom support required.
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