IT Technical Specialist Raleigh, NC; Onsite

IT Technical Specialist

Location:

Raleigh, NC

Duration: 12 months (Onsite)

Seeking for an IT Technical Specialist for Service Desk/Accounts Team. This role involves leveraging your technical expertise to support IT infrastructure, manage service desk tickets, and ensure data protection in operations and security.

Responsibilities:

• Act as a technical resource for standard desktop applications for 12,000 users.
• Independently analyze customer needs and resolve technical issues.
• Communicate technical information to non-technical users effectively.
• Troubleshoot hardware and software problems, manage critical incidents, and support end-user password resets.
• Document and track issues using Service Now, ensuring customer service needs are met.
• Perform account administration and modify accounts for employees.
• Serve as a subject matter expert in Active Directory.
• Capture and resolve incidents, providing weekly status reports to management.
• Implement IT Security Office requirements to protect data from unauthorized access.
• Lead projects, directing the work of others with some decision-making latitude.
• Create and maintain documentation for processes and procedures.

Must Have:

• 3 years of experience in account management administering Active Directory.
• Hands-on experience with Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization.
• Ability to integrate knowledge from various technologies to address complex problems.
• Advanced knowledge of organizational security measures.
• Proactive client relationship management skills.
• Strong analytical and problem-solving skills.
• Experience with Service Now call tracking system.