Epic Training Manager, Raleigh, NC,

Leads the enterprise Epic training program across DSOHF, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.

Key Responsibilities:

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
• Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

Skill Matrix:

• Epic EHR training program management Required 5 Years
• Epic implementation, upgrade, or optimization experience Required 5 Years
• Leadership and management of Epic training teams Required 3 Years
• Development and management of Epic training curriculum and materials Required 3 Years
• Epic training methodologies and adult learning principles Required 3 Years
• Project management and implementation experience Required 3 Years
• Epic certification/credentialing Highly desired
• Experience supporting behavioral health, long-term care, or complex healthcare environments Highly desired 2 Years
• Experience managing training for multi-site or enterprise Epic environments Highly desired 2 Years

Benefits at Intelli Bee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.