Mac Helpdesk Specialist — Onsite Cary, First‑Line Support
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-09-08
Listing for:
Red Oak Technologies
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Red Oak Technologies in Cary, NC is hiring Helpline Analysts to provide first-line support by phone, email, and chat. You will troubleshoot basic macOS and iOS issues and log tickets in Service Now or a similar system while escalating unresolved problems.
The role requires 1–2 years of helpdesk or customer-support experience, hands-on Mac familiarity from school or internships, and the ability to follow workflows, document solutions, and communicate clearly with customers.
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