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Technical Support Analyst: Customer-Focused Troubleshooter
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-09-09
Listing for:
Socket.dev
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
ECRS is seeking a Technical Support Analyst in Boone, NC to troubleshoot and resolve a broad range of application issues for customers using remote support and ticket documentation.
You will collaborate with team leads, development, QA, and sales to ensure superior product and support delivery. This role requires after-hour on-call shifts and a strong focus on customer service and professional conduct.
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