Executive Director of Client Delivery

Toshiba Global Commerce Solutions is seeking an Executive Director of Client Delivery that will be a hands-on technical delivery leader responsible for ensuring successful client implementations, solution adoption, and production readiness across complex software environments. This role requires practical fluency across the software stack, the ability to work directly with customers to explain technical implementations and resolve delivery concerns, and the discipline to coordinate internal teams around commitments, dependencies, risks, and client outcomes.

• Lead client delivery execution for complex software implementations, integrations, deployments, upgrades, and production readiness activities.
• Maintain hands-on fluency across the software stack toassessimplementationfeasibility, integration behavior, configuration impacts, environment dependencies, security considerations, deployment readiness, andoperationalrisk.
• Translate technical implementationdetailsinto clear client-facing explanations, delivery impacts, risks,trade-offs,and timeline considerations.
• Engage directly with customers to explain implementation approach, clarify solution behavior, address technical concerns,manage escalations, and build confidence in delivery plans.
• Coordinateinternalengineering, QA,architecture,Dev Ops, product,support,services,and program teams aroundclientpriorities,delivery dependencies,issue resolution, andgo-live commitments.
• Drive delivery discipline throughimplementationplanning,readiness reviews,technical risk management,issue tracking, release coordination,and transparentclientstatus communication.
• Provide hands-on technical guidance during client delivery tovalidateimplementation approach, troubleshoot blockers, evaluate integration risks, and ensure the solution canoperatesuccessfully in the client environment.
• Use delivery metrics,client feedback,defect trends,deployment outcomes, support data, andproductionreadiness indicators to improveclientdelivery predictability and implementation quality.

• Demonstrated ability to understand and discuss software architecture, application design, integration patterns, deployment pipelines, databases, infrastructure, security, observability, and production support at a practical technical depth.

• Proven experience communicating directly with customers, including explaining technical implementations, discussing trade-offs, handling escalations, and aligningclientneeds withdeliveryexecution.

• Strong track recordofcoordinatingcross-functional execution across engineering, QA, product, architecture, Dev Ops, operations, support,services,and programteamsto meet client commitments.

• Ability to balanceclientdelivery leadershipwithhands-on technical engagement when needed to assess risk, clarify implementation direction,resolve blockers, orsupport customer confidence.

• Strong communication skills, including the ability to present clearly to customers, senior leadership, and technical audiences.

• Strong understanding ofimplementationdelivery, Dev Ops practices, quality engineering, release coordination, operational support models,production readiness,and continuous improvement practices.

• Experience in customer-facing technology leadership roles supporting complex implementations, enterprise integrations, or mission-critical production systems.

• Experience supportingenterprisesoftware implementations in platform, retail technology, payments, commerce, cloud, or similarly complex technology environments.

• Background in platform modernization, cloud migration, microservices, API strategy, mobile or edge computing, data platforms, or high-availability transaction systems.

• Familiarity with delivery and reliability indicators such as deployment health, lead time, change failure rate, mean time to recovery, defect escape trends, customer-impacting incidents, and acceptance quality.

• Experience working in regulated, security-sensitive, or high-availability environments where reliability, compliance scalability, and customer confidence are critical.

• Operate as a credible bridge between customers,client delivery teams,product leaders, architecture, and technical execution teams.

• Communicate technical risks, delivery impacts, quality concernsandimplementationtrade-offs inclearcustomerand business terms.

• Demonstrate the judgment to engage deeply in technical details when needed while keepinginternalteams focused onclient outcomes,implementation quality,and delivery commitments.

• Customer confidence improves through clear technical communication, reliable delivery commitments, and effective escalation management.

Client implementations, deployments, and readiness activities are delivered with quality, predictability, and alignment to business priorities.

• Technical implementations are well understood, well communicated, and supported by sound architecture and operational readiness.

• Cross-functional teamsoperatewith clear ownership,…