Engineering Manager

Manages a team of engineers while owning the planning, execution, and delivery of specific technical project areas. This role blends day-to-day people leadership — hiring, coaching, and performance management — with hands-on technical ownership, translating architecture and roadmap direction from the Director, Technology into actionable team plans. Success requires balancing delivery timelines, technical quality, and team capacity while partnering closely with cross-functional stakeholders.

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience.

Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage, coach, and develop a team of engineers, including hiring, onboarding, performance management, and career growth planning.
• Own the planning, execution, and delivery of assigned technical project areas, translating architecture and roadmap direction from the Director, Technology into actionable team plans.
• Set priorities and assign work across the team, balancing delivery timelines, technical quality, and team capacity.
• Partner with product, business, and cross-functional technology stakeholders to scope requirements and remove delivery blockers.
• Apply agile and Dev Ops practices to plan sprints, run stand-ups and retrospectives, and track progress against KPIs.
• Provide hands-on technical guidance and design/code review to ensure solutions meet architecture, security, and quality standards.
• Identify risks and technical debt within assigned project areas and proactively escalate and resolve issues.
• Report on progress, budget, and resource needs for assigned technical areas to the Director, Technology.

Directly manages a team of engineers, including hiring, onboarding, coaching, performance management, and career development. Sets priorities and assigns work across the team, balancing delivery commitments with team capacity and growth.

• Bachelor's degree in computer science, engineering, or a related field required, or equivalent experience.
• 5-8 years of technology/engineering experience, including at least 2 years in a people-management or team-lead capacity.
• Demonstrated ability to manage and grow a team of engineers, with strong coaching, hiring, and performance management skills.
• Hands-on technical proficiency in software engineering, systems, or infrastructure practices relevant to the assigned area.
• Experience applying agile/Dev Ops methodologies to plan, track, and deliver technical projects.
• Strong communication skills, with the ability to translate technical concepts for non-technical stakeholders.

• Insurance industry experience.
• Experience with cloud platforms, microservices, or modern software architecture.
• Prior experience managing distributed or cross-functional technical teams.

• Community & Giving:
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