Labor Analyst, Workforce Management & Labor Planning

Job Description

Position Summary

The Labor Analyst supports the Workforce Management Manager by executing the daily operational, system-support, configuration, maintenance, and validation work required to keep the enterprise WFM environment accurate, stable, and usable. The position serves as a hands-on resource for store and field support, recurring production activities, approved configuration changes, labor-budget and data loads, schedule-cycle support, testing, documentation, and issue resolution.

The analyst works closely with Store Operations, Field Leadership, Finance, HR, Payroll, Technology, and external vendors to resolve issues, protect data integrity, and support consistent labor-planning processes.

Key Responsibilities

Responsibility allocations are approximate and may shift based on business priorities.

• WFM Support & Issue Management

• Provide WFM support, resolve user issues, manage tickets, and coordinate escalations.
• Track recurring issues and maintain support documentation.

• Configuration & System Maintenance

• Execute approved system configuration changes and organizational updates.
• Monitor interfaces, jobs, and data feeds; maintain change-control documentation.

• Labor Planning & Schedule Operations

• Load and validate labor budgets, forecasts, and scheduling data.
• Support schedule generation, reconcile labor data, and monitor key planning metrics.

• Testing, Validation & Production Controls

• Test system changes, releases, and integrations.
• Perform validations, data reconciliations, and maintain audit documentation.

• Reporting, Documentation & Training

• Maintain reports, dashboards, SOPs, and training materials.
• Support user training, governance activities, and critical WFM processes.

Qualifications

• Education

• Bachelor’s degree in Business, Operations, Analytics, or a related field

• Experience

• 2+ years of experience in Workforce Management, HR Systems or related field.

• Technical Skills

• Working knowledge of WFM platforms (e.g., UKG, Reflexis, Blue Yonder, or similar)
• Understanding of WFM system technical set ups

• Analytical Skills

• Strong proficiency in Excel and data analysis
• Exposure to BI tools (Power BI, Tableau, or similar) preferred
• Ability to communicate insights clearly and concisely

Preferred Qualifications

• Experience supporting retail, service-based, or multi-unit operations
• Exposure to labor compliance requirements
• Interest in analytical modeling, forecasting, and optimization
• Knowledge of SQL, Python, R etc.

Key Competencies

• Strong analytical and problem-solving skills
• Detail-oriented with an operational mindset
• Willingness to learn and grow into greater ownership
• Ability to balance data insights with practical execution
• Excellent communication and collaboration skills
• Ability to document processes and follow governance standards

Work Requirements

Limited off-hours availability may be required for critical loads, releases, incidents, or other time-sensitive WFM cycles. Occasional travel may be required. Duties may evolve with business needs.

Company Overview:
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. Advance operates 4,500+ stores and distribution centers in the United States, Puerto Rico, and the U.S. Virgin Islands. The Company also serves independently owned Car Quest branded stores across these locations in addition to Mexico and various Caribbean Islands. When you join our team, you become one of 60,000 knowledgeable and experienced Team Members who are committed to providing outstanding customer service to our customers, communities, and each other every day.
Location & Work Availability:
This position is 4 days in office, 1 day remote per week, based at our corporate headquarters in Raleigh, North Carolina (North Hills)
Benefits

Summary:

We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, and local protected class.

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