Customer Operations Lead: Escalations & SLA Expert
Listed on 2026-09-16
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IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Jobtailor in North Carolina seeks an experienced Escalations and Logistics Specialist to own end-to-end resolution of high-profile issues and guide cross-functional teams. You will analyze KPIs, coordinate with vendors, and present executive-level summaries to customers.
The role emphasizes strong communication, SLA governance, and the ability to drive process improvements across complex logistics operations. Prior PMP/CAPM and bilingual skills are a plus.
We are seeking a motivated Customer Operations Lead:
Escalations & SLA Expert to join Jobtailor in NC, United States.
Are you ready to take on the Customer Operations Lead:
Escalations & SLA Expert role at Jobtailor?
We would love to welcome a new Customer Operations Lead:
Escalations & SLA Expert to our organisation in NC, United States.
For the Customer Operations Lead:
Escalations & SLA Expert position at Jobtailor, we are reviewing applications now.
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