IT Specialist​/Entry Level

Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, development disabilities, and substance abuse in achieving their full potential to live, work, and grow in the community. Universal/MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse.

We are looking for a talented, reliable individual to assist in day-to-day activities of the Information Technology department. The ideal candidate will be a trustworthy, driven, social individual with a desire to learn, a good attitude, and a passion for finding ways to be effective. Normal working hours are 8:00 AM - 5:00 PM, Monday - Friday, based in the company's Raleigh Office location.

This is a daily in-office position and working remotely is not an option. This position is for people who don't mind working hard and interacting with people every day. Work duties will encompass a variety of tasks including but not limited to:

• Providing first-line, on-site, telephone, and electronic support to staff for information technology throughout the agency.
• Creating accounts for employees and maintaining data for a variety of applications.
• Technology maintenance, installation of new technology, data confidentiality, data integrity, and data availability.
• Administrative Assistant for the IT Department, duties including device inventory, Office
  365, SharePoint, maintenance, and projects, etc. on a regular basis.
• Assisting in maintaining and ensuring compliance with agency policies and procedures.
• Ensure internal security best practices and compliance measures.
• Ensure confidentiality and security of information for both persons served and employees.
• Documenting, tracking, and monitoring service requests received via helpdesk ticketing system to ensure timely resolution.
• Occasional travel to other office locations using own transportation (mileage reimbursed), overnight stays (hotel and meals provided), and after-hours work as needed.
• Other duties as assigned.

Must have a valid North Carolina Driver's License and maintain current insurance with a reliable vehicle for transportation.

High school diploma with proven experience in Information Technology. Associate degree and/or Certifications are preferred.

Two years of helpdesk experience is preferred. Experience with Microsoft Intune/Entra a plus.