IT Technical Writer; Hybrid

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

We areseekinga skilled and detail-oriented Technical Writer to join our Infrastructure and End-User Service steam. The ideal candidate will have a strong background in informationtechnology (IT) and a proven track recordof creating clear, concise, andaccuratedocumentation for a diverse audience.

As a Technical Writer, you willbe responsible fordocumentingprocedures,maintainadocumentrepository, andensureregular document reviews as needed.

The Technical Writer playsa crucial role in ensuring that our internal documentation meetscompany and regulatory standards.

Duties and Responsibilities:

• Create and Maintain Documentation:
  Develop and update a variety of documents, including standards, procedure s, and job aids, ensuring accuracy, clarity, and compliance with company standards.
• Collaboration:
  
  Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
• Regulatory Compliance:
  Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
• Document Governance:
  Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance:
  Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
• Process Improvement:
  Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness

Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Preferred Qualifications:

• Excellent written and verbal communication skills.

• Detail-oriented with demonstrated analytical and problem‑solving abilities.

• Ability to work independently and collaboratively with cross‑functional teams.

• Proficiency in document editing and publishing tools such as Microsoft Word.

• Familiarity with agile methodologies, Sharepoint and/or Confluence is a plus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at