Desktop & Client Support Technician

Overview

At Wake Med, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're hiring a Desktop & Client Support Technician to provide technical support for end-user devices, software, peripherals, and audio visual (AV) equipment across Wake Med locations. In this role, you'll help ensure a seamless technology experience for our team members by troubleshooting issues, supporting hardware deployments, maintaining AV systems, and delivering exceptional customer service.

• Install, configure, maintain, and troubleshoot desktops, laptops, tablets, printers, mobile devices, peripherals, and AV equipment across the organization.
• Provide hands‑on technical support to end users in person, remotely, by phone, and through email to resolve hardware and software issues quickly and effectively.
• Support and maintain audio visual and video conferencing technologies, including cameras, projectors, display screens, microphones, and conference room equipment.
• Coordinate with the IT Service Desk, Network Services, Infrastructure Services, IT Security, and other technology teams to resolve issues and ensure operational excellence.
• Perform preventative maintenance, device lifecycle management, print queue support, hard drive encryption, degaussing, and other technical support activities.

• High school diploma or equivalent required;
  Associate's degree in Information Technology, Computer Science, or a related field preferred.
• Two years of experience supporting technology in an Information Services environment and working within a large-scale user environment.
• Experience troubleshooting Windows-based workstations, mobile devices, printers, peripherals, and AV technologies.
• Strong customer service skills with the ability to communicate technical information clearly and professionally.
• Healthcare or multi-hospital system experience and networking-related certifications are a plus.

Serving the community since 1961, Wake Med Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit (Use the "Apply for this Job" box below)..

• High School Diploma or Equivalent Required
• Associate's Degree in Information Technology Preferred
• Associate's Degree in Computer Science Preferred

• 2 Years Information Technology
  - Information Services Required
• 2 Years Large-scale User Environment Required
• 2 Years Healthcare
  - Multi-Hospital System Preferred