Tier 1 Technical Support

Description

third Shift:

Night shift Schedule

Long week:
Monday
- Thursday 8pm - 6am (40 hours),

Short week:
Saturday/Sunday 6pm - 6am (Rotating Weekends) OFF Monday
- Wednesday. Work:
Thursday and Friday 10pm
-6am (40 Hours)

This is a Customer Service/Help Desk opportunity.

Must be onsite 3rd Shift and willing to work every other weekend

Telecommunications carriers

Service providers

Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.

Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.

Maintaining documentation, ticket narration, and operational logs in Salesforce.

Supporting operational continuity during emergencies, severe weather events, and disaster response situations.

Monitoring network security, system health, and telecommunications performance across PSAPs statewide.

Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.

call center, ticket management, helpdesk, salesforce

call center,ticket management,helpdesk

This is a Contract to Hire position based out of Raleigh, NC.

The pay range for this position is $25.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Raleigh,NC. Final date to receive applications This position is anticipated to close on Sep 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.…