Customer Service Support Representative

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients.

With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Lab Corp is seeking a remote Customer Service Representative to join our team!

Schedule:

SATURDAY - MONDAY AND MAJOR HOLIDAYS

630AM - 730PM EASTERN STANDARD TIME

Job Duties/Responsibilities

• Act as a liaison between Lab Corp, customers, and patients.

• Maintain understanding of lab operations across departments.

• Resolve routine requests using internal systems and procedures.

• Communicate professionally with internal and external customers.

• Clarify and confirm customer needs to provide solutions.

• Meet productivity, quality, and service standards.

• Identify root causes and help prevent recurring issues.

• Multi-task effectively.

• Research and resolve complex inquiries using databases.

• Review test forms for accuracy and correct discrepancies per standard operating procedures.

• Support initiatives to improve customer satisfaction and performance.

• Maintain accurate records and CRM data in compliance with HIPAA.

• Troubleshoot basic technical issues to minimize disruptions.

• Participate in activities designed to improve customer satisfaction and business performance.

Minimum Qualifications

• High school diploma or GED equivalent
• 2 or more years’ experience in a customer service role
• 1 or more years’ experience working in a contact center/call center environment.

Preferred

• Associate degree
• 1 or more years’ experience with a medical background
• 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital.

Additional Job Standards

• Reliable internet with compatible provider (minimum 50 Mbps download speed).
• 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).
• HIPAA-compliant, distraction-free workspace.
• Strong computer skills, including multitasking across systems and typing proficiency.
• Ability to troubleshoot and resolve basic technical issues independently.
• Strong verbal/written communication with active listening skills.
• Courteous with a strong customer service focus.
• Experience with Laboratory Information Systems
• Organized with effective time management in a multitasking environment.
• Self-motivated and able to learn/apply new processes and systems.
• Strong critical thinking and problem-solving skills.
• Takes ownership to ensure issue resolution.
• Team-oriented with ability to collaborate effectively.
• Flexible and responsive to changing priorities and workloads.
• Maintains professionalism in all customer interactions.
• Knowledge of medical terminology used in a clinical setting

This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer…