Customer Success Specialist Job Raleigh area,North Carolina USA,IT/Tech

Position: Customer Success Specialist - 175522

Piper Companies is seeking a Customer Success Specialist to support a growing client in the technology industry in the Raleigh-Durham (RTP), NC area. The Customer Success Specialist role requires working in a hybrid capacity with one day per week onsite. The Customer Success Specialist role is ideal for a technical professional with experience supporting customers through onboarding, migrations, and troubleshooting while possessing a strong networking and virtualization foundation.

Responsibilities

of the Customer Success Specialist include:

Serve as a primary point of contact for customers, assisting with technical onboarding, product adoption, and ongoing support initiatives.
Guide customers through system migrations and implementation activities while ensuring a smooth user experience.
Investigate and resolve technical issues related to networking, virtualization environments, and platform functionality.
Collaborate with internal engineering, support, and operations teams to drive issue resolution and customer satisfaction.
Proactively monitor customer accounts, provide best-practice recommendations, and identify opportunities to improve product utilization.

Requirements of the Customer Success Specialist include:

2+ years of experience in Customer Success, Technical Support, Technical Account Management, or a similar customer-facing technical role.
Strong understanding of virtual machines (VMs), virtualization technologies, and networking concepts.
CCNA-level networking knowledge, including TCP/IP, routing, switching, and troubleshooting fundamentals.
Experience supporting customers through technical issues, software implementations, migrations, or onboarding processes.
Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.

Compensation for the Customer Success Specialist include:

$25 - $30 per hour
Full Comprehensive Benefits:
Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
Hybrid work flexibility with one day per week onsite in RTP, NC.
This job opens for applications on 10/2/2026. Applications for this job will be accepted for at least 30 days from the posting date.

-V, VMs, Customer Onboarding, Migrations, SaaS, Technical Troubleshooting, RTP, Raleigh, Durham, North Carolina

#LI-BM4

#LI-HYBRID