Linux Desktop Support

Posting Number: PG193842EP

Internal Recruitment:
No

Working Title:

Linux Desktop Support

Anticipated Hiring Range: $70,949 - $75,000

Work Schedule:

8am - 5pm or 9am - 6pm, Monday
- Friday (Position requires the employee to report onsite)

Job Location:

Raleigh, NC

Department:
Electrical and Computer Engineering

The Department of Electrical and Computer Engineering (ECE) has as its mission the accumulation, generation, and dissemination of knowledge in Electrical and Computer Engineering. Central to the mission is a high quality research and educational program that benefits our students, the State of North Carolina, the nation and the world. The Department acts as a focal point for development, growth and entrepreneurship.

The national and international reputation of the Department facilitates future growth in areas of fundamental economic importance to the State.

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

We are seeking a highly skilled Linux Desktop Support professional to join our team and take charge of the hardware and software administration for our growing (200+) fleet of desktops, workstations, and laptops running Red Hat Enterprise Linux and Ubuntu Linux. As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation and optimal performance of our Linux-based desktop infrastructure, providing technical support to end-users, and resolving hardware and software-related issues efficiently.

We offer a benefits package and opportunities for growth and development. If you are a Linux enthusiast with a passion for providing exceptional desktop support, we would love to hear from you.

• Perform hardware and software administration for two hundred desktops, workstations, and laptops running Red Hat Enterprise Linux and Ubuntu Linux.
• Deploy, configure, and maintain Linux-based operating systems and applications.
• Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting hardware and software problems, and resolving technical incidents in a timely manner.
• Troubleshoot and assist end user issues with networking, printing, drivers, and network storage within the Gnome desktop environment.
• Conduct regular system maintenance, including OS upgrades, patches, and security enhancements.
• Manage user accounts, permissions, and access rights on Linux desktop systems.
• Monitor system backups and perform archival of data as users leave or systems are replaced.
• Monitor system performance and proactively identify potential issues or areas for improvement.
• Document system configurations, processes, and troubleshooting procedures.
• Stay updated with the latest industry trends and technologies related to Linux desktop support.

• Other duties as assigned

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

• Proven experience…