Client - Service Support Analyst - Junior

Physical Security And IT Systems Specialist

Client is seeking a person with a basic technical knowledge of Physical Security and IT systems that align together and the ability to create programs and procedures that are aligned with the Facilities Access Control System (FACS) programs/initiatives. This is an onsite position in Raleigh, NC and requires an in person interview.

This position will support duties consistent with documenting and coordinating activities with respect to inventory management, operating and familiarity with the Genetec software and all system components deployed (FACS) for Physical Security.

Responsibilities include:

• Managing, processing, and accounting for all equipment, devices, material, and parts associated with the implementation for buildings and facilities.
• Working directly with the Distribution Center staff and keeping them apprised of pending orders.
• Performing semi annual inventory assessments to ensure all devices, equipment, and material are properly accounted for. Submitting assessment report to Security Management for review.
• Managing the safety stock requirements.
• Generating and submitting scheduled reports (weekly/monthly, etc.) to client Security Management indicating the following:
• Material received during report term (inbound)
• Material picked up for surplus report term (outbound)
• Material returned to manufacturer (RMA) report term (outbound)
• Material returned to inventory from manufacturer (RMA) report term (inbound)
• Material issued to security vendor for incidents or installation report terms (outbound)
• Current inventory levels by part number
• Invoicing material upon arrival.
• Managing the coordination and verification of scheduled PMs.
• Identifying which devices are coming to the end of life and arranging for replacement.
• Managing the badging supplies and being responsible for restocking.
• Managing the quotes and invoices that are relative to inventory.
• Responsible for the surplus process and shall adhere to NC State Surplus procedures.
• Ensuring all retired servers are discarded in accordance with the Information Security Office procedures.
• Supporting the Security Operations Center (SOC) with basic system configurations.
• Assisting the SOC team and vendor partner with troubleshooting installation and operating issues.
• Performing monthly device testing of selected buildings, and facilities, documenting, and securing findings.
• Assisting in the creation of document(s) which details the information and design of new building construction, new implementation, and requests for additional device(s).
• Managing all situations when devices are scheduled for removal because of building alterations, replacement, temporary removal, factory recall, or other reasons. This position shall brief IT-EMS when these situations occur.
• Must have the ability to submit incidents, request and track all in accordance with standards established by IT-EMS.