Shipping Supervisor

Position:
Shipping Supervisor

Reports to:

Nursery Manager

The Shipping Supervisor is responsible for the daily operations of the loading dock. This position includes managing employees, ensuring quality standards are met, and ensuring product is being processed efficiently. Assist in other areas of the nursery as necessary or as needs arise.

• Work Hard - Show up with a strong work ethic, work intelligently and energetically, put in 100% effort, work productively and efficiently
• Be your Best - Set high standards, push yourself to master new skills, do the absolute best at what you do, continuously improve, set goals, and celebrate success
• Always there to help - Be a team player, be supportive of others, willing to help, dependable
• Be Consistent - Treat people the same, create and follow stable routines, be present, follow clear rules and procedures
• Finish It - Remain strong in the face of obstacles, stick with it until it’s done, keep going and do not give up, be accountable for things under your control

• Oversee the entire loading dock process which includes but is not limited to daily truck shipments, Fed Ex ground shipments, and palletized shipments.
• Communicate daily work plans, goals, and standards to loading dock team members.
• Ensure loading dock has all necessary materials required to do the job and alert Production Manager if items are low at least 2 weeks before needing so that materials can be ordered.
• Responsible for accuracy and completeness of all paperwork which includes order checking on packing slips, picture tag comps, and truck maps.
• Work with the Sales and Growing departments to ensure order accuracy and customer satisfaction.
• Assist in communicating plant quality standards to the Growing Teams and Loading Dock Team members.
• Oversee cleaning and prepping plants for the appropriate orders while adhering to guidelines outlined for Retail and Landscape quality.
• Oversee and assist in the pre‑stage process and ready the loading dock for shipments.
• Efficiently load plants to correct shipping carts ensuring safe travel.
• Oversee the plant tagging process which includes picture tags, identification tags, and price tags.
• Inventory plant tags every six months and check‑in plant tags ensuring correct quantity and items received.
• Continually look for ways to improve the loading dock processes and keep area clean and organized – follow 5S procedure.
• Responsible for making sure all Loading Dock Assistants are trained in processes and policies and communicate the expected standards to ensure maximum customer satisfaction.
• Follow proper SOPs, assist in creating new SOP’s, and update existing SOPs.
• Follow all safety requirements and communicate any safety issues or concerns to Nursery Manager.
• Empower team members to think about what should be done and allow them to grow in their role.

• Assist with customer pick ups especially during the summer and winter months.
• Assist in other areas of the nursery as needed.
• Assist with Trade Show coordination including plant selection and pulling, getting plants ready for the shows, and other related activities.
• Update Plantworks Nursery quality standards on a yearly basis. Create visuals and train staff in quality standards.
• Special projects as assigned.
• Assist the facilities department on weekly maintenance checks, repairs and other tasks as needed. This will primarily be during the slower shipping seasons of summer and winter.

• Team Management – motivating, developing, and directing people
• Extra attention to detail
• Technical Knowledge
• Communication Skills
• Problem Solving and Decision Making
• Coordination / coordination

Requires a significant amount of physical activity such as carrying, lifting, bending, standing, or sitting for prolonged periods, walking, and kneeling.