Project Manager, Customer Facing

Responsibilities

• Support the sales process by contributing to solution design and development for customer projects
• Manage and help execute large, multi-functional, and multi-vendor service projects, including:
  Laboratory relocations, Asset management programs, Facility inventories, Other Cross Lab service solutions
• Assist in developing and maintaining project plans, including scope, schedule, budget, and resource requirements
• Coordinate with customers to define project requirements and implement tailored solutions
• Support pricing and proposal development for customized project work
• Ensure projects are delivered on time, within budget, and aligned with customer expectations
• Build and maintain strong relationships with customers, internal teams, and third-party vendors
• Lead meetings, track progress, and maintain clear and accurate project documentation
• Actively participate in on-site project delivery activities

• Bachelor’s degree in a scientific or related field, or equivalent combination of education and experience
• 8+ years of relevant professional experience, including at least:
• 5+ years of customer-facing field project management
• Strong written and verbal communication skills
• Experience working directly with external customers
• Experience using data tools or reporting systems to analyze and present information
• Ability and willingness to travel up to 50% or more, depending on project needs
• PMP certification (preferred)
• Experience in laboratory environments, instrument service, or equipment maintenance (preferred)
• Familiarity with GMP and/or GLP environments (preferred)
• Experience managing project budgets, including quotes, purchase orders, and invoice reconciliation (preferred)
• Lean Six Sigma certification or training (preferred)
• Proficiency with Microsoft Office (Excel, Word, SharePoint), Project and data tools (MS Project, Smartsheet, Visio, SAP, Maximo, or similar systems)