Supply Chain Manager - Case Pulling Operating Room

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204‑beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Duke Raleigh Hospital, 3400 Wake Forest Rd, Raleigh, NC 27609

Monday – Friday, 8:00 AM – 4:00 PM

The Supply Chain (SC) Manager – Case Pulling Operating Room is responsible for coordinating and managing the flow of surgical supplies, instruments, and case carts to ensure timely, accurate, and complete OR case carts. This position partners closely with Sterile Processing Departments (SPD), OR managers, Assistant Nurse Managers (ANMs), and Supply Chain Leadership to optimize inventory, improve workflow, maintain preference cards, and support high‑quality patient care.

This key role proactively manages and coordinates the strategic activities of hospital Supply Chain Management functions. The SC Manager implements Duke University Health System strategies to optimize staffing efficiency and produces results in achieving efficiencies across supply distribution, linen distribution, inventory management, supply expense analysis, and cost containment. This role serves as a member of the Supply Chain leadership team, representing the department in management forums, managing day‑to‑day operations to promote effective patient care, and ensuring optimal customer service standards are met.

• Oversee the timely delivery of complete OR case carts.
• Coordinate daily case pulling and prioritize urgent and add‑on cases.
• Monitor case cart accuracy and implement process improvements to reduce returns and delays.
• Coordinate the availability of surgical instruments and trays.
• Collaborate with ANMs to review and validate surgical preference cards.
• Ensure returned supplies are properly restocked and rotated.

• Manage the day‑to‑day operations of Supply Chain in designated areas, which may include Business Office functions, Centralized Inventory Support, Centralized Shipping/Receiving, Courier functions, Linen replenishment, Records retention, and Bed Management/logistics.
• Direct assigned staff in the attainment of performance standards; responsible for hiring, training, coaching, providing corrective actions, and conducting performance evaluations.
• Demonstrate advanced knowledge of all Supply Chain Associate (Levels 1, 2, and Team Lead) job functions to effectively mentor and precept staff.
• Match associate schedules to customer needs utilizing performance metrics, and apportion workload equitably across the team.
• Produce high levels of employee satisfaction and reduce turnover through cross‑training, inter‑departmental promotions, ongoing career planning, and consistent communication.
• Conduct facility inspections to assure an uninterrupted flow of supplies and ensure compliance with established policies, procedures, and regulations.
• Serve on intra‑ and inter‑departmental committees, acting as a resource to enhance revenue, achieve optimal utilization, and reduce costs.
• Maintain a working knowledge of applicable Federal, State, and local laws and internal policies to ensure safe, ethical, and professional behavior.

• Leadership & Management:
  Demonstrated ability in staff management to drive positive culture change, lead diverse teams, build consensus, and influence key stakeholders.
• Strategic Thinking:
  Able to articulate and drive global strategies for Supply Chain, acting as a change agent by solving operational gaps to achieve organizational goals.
• Communication & Negotiation:
  Exceptional negotiation, analytical, verbal, and written communication…