Senior Director, Supply Chain

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we're building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
• High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like Team Translate, with 500% YoY growth.
• World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.
• The Relay Culture: We’re dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.

Now, here's what we're building, and where you come in.

The Hardware & Supply Chain team at Relay drives the end-to-end lifecycle of our physical devices—from component sourcing and supplier partnerships to logistics, fulfillment, and inventory management. As Relay scales rapidly and expands its device ecosystem, a world-class supply chain function is essential to ensuring our products reach customers reliably, cost-effectively, and at the quality our Fortune 500 clients demand.

We are seeking a Senior Director of Supply Chain to build and lead Relay’s supply chain strategy as we scale our hardware business. You will own all aspects of supply chain—procurement, vendor management, logistics, fulfillment, and demand planning—while partnering closely with Engineering, Finance, and Operations to ensure on-time delivery and cost efficiency across our growing product portfolio. This role is open to Raleigh, Chicago, or remote candidates.

This is a senior leadership role with company-wide impact. You will build and mentor a high-performing supply chain team, establish the systems and processes needed to support hyper-growth, and be a key decision-maker as Relay continues to scale toward its next major milestones. This role reports to the Chief Customer Officer.

Please note that we prefer this hire to be based in either our Raleigh HQ or in the Chicago, IL geographic area. For the ideal candidate we will consider a remote hire.

Hardware Procurement

• Strategic Sourcing: Own the end-to-end procurement strategy for hardware and accessories, ensuring supply continuity and competitive pricing.
• Component Lifecycle Management: Monitor component availability, manage end-of-life transitions, and proactively identify alternate sources to mitigate supply risk.
• Cost Optimization: Drive year-over-year cost reduction through strategic negotiations, volume leverage, and working capital efficiencies.

Vendor Management

• Supplier Relationships: Build and manage a portfolio of strategic supplier partnerships with clear SLAs and performance KPIs.
• Contracts & Compliance: Lead supplier negotiations, contract execution, and ongoing compliance monitoring to protect Relay’s interests and uphold quality standards.
• Risk Management: Develop dual-source strategies and contingency plans for critical components to ensure supply resilience across geopolitical and market disruptions.

Logistics & Fulfillment

• Global Logistics: Oversee inbound and outbound freight, customs compliance, and 3PL partnerships to ensure cost-efficient, on-time delivery to Relay’s customers and distribution centers.
• Order Fulfillment: Partner with Sales Operations and Customer Success to optimize fulfillment workflows, reduce lead times, and meet the high service expectations of Relay’s Fortune 500 customer base.
• Circular Economy: Design and manage efficient reverse logistics processes for device returns,…