Field Service Technician, Mid-Atlantic - Consideration

Field Service Technician, Mid‑Atlantic – For Future Consideration

Be among the first 25 applicants.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free electric adventure vehicles we build, and the curious, courageous souls we seek to attract. We constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

This position is for a hands‑on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team‑oriented individual capable of working in a dynamic, fast‑paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand.

Candidates will be assessed against the full spectrum of skills required.

Charlotte, NC;
Knightdale, NC;
Duncan, SC;
Ladson, SC;
Gaithersburg, MD;
Glen Burnie, MD;
Franklin, TN;
Memphis, TN;
Richmond, VA;
Sterling, VA;
Shepherdsville, KY.

• Perform or assist with assigned vehicle diagnosis, repairs, installations and inspections at service centers or in the field directly at customer locations.
• Identify and explain the Rivian product line, EV framework, tools and accessories.
• Follow Rivian repair procedures efficiently without compromising quality or safety.
• Conduct road tests to ensure the quality of repairs.
• Manage parts operations, including ordering, receiving, shipping and inventory.
• Identify areas of improvement and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Ensure all work and technical notes are properly documented for internal and external use.
• Work collaboratively with a team spirit and maintain high‑quality work with minimal supervision.
• Communicate with a high level of professionalism in customer‑facing situations.
• Stay current with technical skills and complete required training.

• High School Diploma or GED (preferred).
• Proficient in using hand tools and power tools.
• Must be at least 21 years old.
• Valid driver’s license and clean driving record, with no suspensions or revocations within a 3‑5 year period.
• Ability to drive a non‑commercial truck and trailer (preferred).
• Available for a 40‑hour work week, which may include weekends, holidays and shifts during early morning, evening or overnight hours based on business needs.
• Proficient with laptops or computers in Windows or Mac environments.
• Strong organizational skills, attention to detail and eagerness to learn.
• Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking and frequent use of hands for grasping tools and data entry.
• Physical exertion may be required to perform tasks such as sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling and lifting up to 50 lbs.
• Ability to read and speak fluent English.
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
• This role may require regular interaction with customers, third‑party affiliates and suppliers.

• Hands‑on automotive shop experience preferred; open to entry‑level and experienced technicians.
• Background in electric vehicle or hybrid repair (plus).
• Experience in start‑up environments preferred.
• Experience with parts departments, billing and work order management systems preferred.

• Low Voltage & Electrical Systems – Basic electricity theory, DVOM use, reading electrical schematics, diagnosing faults and wiring repairs.
• High Voltage Systems – Safe HV discharging, PPE, diagnosing complex HV faults using manufacturer diagnostic processes.
• Chassis, Brakes & Suspension – Tire mounting/balancing, vehicle alignment, brake system replacement, diagnosing suspension issues.
• Thermal Systems – Coolant…