Mixed-Use Commercial Property Manager

Overview

The Property Manager is responsible for the oversight, operation and financial success of a Class A downtown office building and amenities which consists of a gaming simulator, courtyard area, jewel box retail, ground floor restaurant and retail, and small outdoor stage. This position will work with the property management team responsible for elevating the workplace experience by designing and delivering best-in-class memorable experiences through property specific programming, promotion of the building's brand personality, curating local vendor partnerships, and cultivating a sense of neighborhood at the buildings.

This dynamic position contributes significantly to enhancing the customer journey and fostering a collaborative, culture-centric environment within the division.

• Spearhead customer relations opportunities to promote open communication and trust between property management and our customers.
• Lead the effort to help drive customer and retail retention and increase overall customer and retail satisfaction.
• Build strong customer relationships by proactively addressing customer inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Review and approve all property invoices and submit for payment.
• Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy.
• Negotiate and manage vendor contracts.
• Manage capital improvement projects.
• Develop and implement ideas to maximize operating efficiency and financial performance of the assigned portfolio.
• Research, prepare and implement annual budgets including operating expenses and capital expenditures for building improvements.
• Adhere to company, division and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives.
• Review and monitor daily work order report and weekly outstanding work order report.
• Initiate customer billings and handle collection as needed.
• Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems).
• Cooperate with the maintenance team to administer preventative maintenance programs.
• Coordinate customer move-ins and move-outs to promote positive customer relations and to protect the property.
• Be actively involved in all suite improvement projects.
• Review and provide explanations for monthly operating expense variances.
• Review and understand leases related to assigned portfolio.
• Coordinate customer projects and follow-up on customer work requests.
• Prepare, update, and distribute information for on-call material.
• Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication.
• Distribute annual customer surveys and implement response plan based on survey results.
• Adhere to OSHA requirements related to assigned portfolio.
• Manage property acquisition and/or new property start up as needed.
• Assist in special projects for department as needed.

• Proactive attitude and a genuine passion for delivering exceptional customer experiences.
• Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships.
• Flexibility and adaptability to changing priorities and environments.
• Proactive mindset with a focus on continuous improvement and problem-solving
• Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy.
• Excellent written and oral communication skills, with proficiency in MS Office and internet applications.

• Bachelor's degree required
• 5+ years experience in commercial property management, including retail/restaurant property management experience
• Professional designation, (CPM or RPA), attained or in progress is preferred.
• Proven experience managing capital improvement projects.

While performing the duties of this job, the employee is regularly required to talk, hear, see, sit, walk, and…