Loss Mitigation Manager

CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team.

In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team.

In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

Loss Mitigation Manager is responsible for operational management of the Loss Mitigation Team and its efforts to proactively manage delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with internal team and members to resolve payment issues and escalated situations, providing advanced oversight of repayment solutions, and implementing strategies to mitigate loan losses.

• Manages early and late-stage delinquency management efforts by ensuring Loss Mitigation Team monitors loan accounts and identifying members who are at risk of becoming delinquent.
• Oversees and provides leadership guidance to Loss Mitigation Team Leaders in accordance with organizational strategy and principles.
• Provides primary oversight of Loss Mitigation workforce management and scheduling.
• Recommends strategic collection efforts and assists in operational implementation of strategy.
• Assists in creating and maintains oversight of all front end collection efforts to ensure team goals and KPIs are met.
• Works with the Loss Mitigation team to approve escalated repayment plans and settlements.
• Approves strategic loan modifications and workout plans for approval.
• Provides primary escalation assistance to active and charged-off accounts.
• Ensures the accurate documentation of all member interactions, payment agreements, and action plans in the core collection system.
• Provides members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.
• Fosters a culture of cross-team collaboration and bench-strength within the Loss Mitigation Team, including functions of escalated collection actions and Default Management.
• Maintains and trains knowledge of Loss Mitigation Team practices and procedures to best aid in cross-team communication.
• Serves as primary resource for knowledge of elevated account actions, insurance claims, and collateral recovery efforts to best assist with membership communication pre and post charge off.
• Collaborates as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention.
• Partners with the AVP of Risk Assessment and Loss Mitigation in reviewing reports on delinquency trends, member interactions, and recovery efforts.
• Ensures all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.
• Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

• Minimum 7 – 9 years’ experience in…