VP, Client Services

Remote role, anywhere in the US

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Remote role, anywhere in the US

A VP, Client Services is a senior leader responsible for the commercial success, delivery excellence, and strategic growth of their assigned accounts and practice area. Each VP operates as an entrepreneurial leader— owning client relationships, revenue, delivery outcomes, and practice development across a specific domain such as Blue Yonder, SAP EWM, Manhattan, Labor Management, TMS, etc.

This role blends enterprise account leadership, consultative selling, and deep supply chain execution expertise. The VP serves as both a strategic advisor to clients and a team or practice leader who shapes methodologies, talent strategy, and market expansion for their team and specialty area(s).

The ideal candidate brings a proven track record of scaling professional services teams, selling and delivering complex supply chain execution programs, and influencing C‑suite stakeholders across multiple industry verticals and high‑velocity distribution environments.

This role is full-time, exempt, and reports to the Sr. VP, Client Services.

Requirements

Sales & Commercial Leadership

• Partner with or lead sales to drive enterprise‑level pursuits, including solution strategy, pricing, and executive presentations
• Drive new business within assigned accounts, including expansions, renewals, and multi‑year transformation programs
• Develop and refine service offerings, packaged assessments, accelerators, and advisory programs to drive recurring revenue
• Lead commercial governance for all services engagements, including pricing strategy, contract structures, and margin optimization
• Identify new market opportunities, partner ecosystems, and expansion strategies across industries and geographies

• Oversee end‑to‑end delivery of large‑scale WMS, TMS, labor management, Advisory and automation programs across the assigned portfolio of business
• Create, deploy, and manage scalable delivery frameworks, PMO standards, and governance models across assigned teams and portfolios
• Ensure consistent delivery quality, risk management, and customer outcomes across all programs
• Drive continuous improvement initiatives, including automation, tooling modernization, and knowledge management

• Serve as the executive owner for sold or assigned accounts, responsible for long‑term customer success and commercial growth
• Build deep, trusted relationships with C‑suite and senior operations/IT leaders across assigned accounts
• Lead executive‑level business reviews, transformation roadmaps, and value realization discussions
• Oversee account governance, escalation management, and customer satisfaction across all engagements

• Recruit, mentor, and develop high‑performing consulting and delivery teams including architects, consultants, PMs, and subcontractors
• Develop leadership pipelines, competency frameworks, and succession plans for Directors and Senior Directors
• Foster a culture of accountability, innovation, and customer‑centricity within the practice

• 15+ years of experience in supply chain execution, enterprise software delivery, or consulting
• Proven success leading large‑scale, multi‑site, or global implementations of WMS, TMS, labor management solutions
• Demonstrated ability to influence and engage C‑suite stakeholders in complex enterprise environments
• Master's degree is preferred in supply chain management, business, computer science, engineering or related equivalent experience

• Strong commercial instincts with experience shaping service offerings, pricing models, and go‑to‑market strategies
• Expertise in enterprise sales cycles, value‑based selling, and executive‑level presentations
• Ability to translate corporate strategy into actionable delivery plans, organizational structures, and operational frameworks
• Deep understanding of supply chain trends, competitive landscapes, and emerging technologies (AI, automation, cloud platforms)
• Track record of building global delivery teams and partner ecosystems
• Mastery of delivery governance, risk management,…