Senior VP of Restoration

Spyglass Talent Solutions, a retained recruitment firm based in Raleigh, NC, has been engaged by a specialty subcontractor based in the Southeast United States to conduct a search for an SVP of Restoration.

Reporting to the Executive Vice President, the Senior Vice President (SVP) of Restoration is responsible for developing and executing the overall strategy of the business line, overseeing and optimizing the performance of company departments and profit centers. The Restoration Production Division focuses on large-scale commercial and structural restoration projects, including structural concrete repair, masonry repair, and waterproofing. This is not a remediation-focused business line.

As SVP, this strategic leadership role will focus on creating comprehensive business strategies, monitoring critical performance metrics, and driving continuous improvement across operational frameworks. The SVP will develop and implement leading indicators to proactively identify potential challenges, work closely with regional teams and corporate leadership, and ensure the organization's operational excellence and strategic alignment. Through strategic vision and hands-on leadership, the SVP will be accountable for enhancing internal processes, elevating customer experiences, and delivering sustained business performance across the entire business line.

• Manage and lead recruiting, hiring, and mentoring to build a talent pipeline that supports strategic regional objectives
• Lead performance review meetings to foster transparency, address challenges, and share strategic insights
• Cultivate a culture of excellence, innovation, and customer-centricity

• Comprehensively monitor performance of departments, identifying strategic opportunities for improvement across the business line
• Develop and leverage leading indicators to proactively identify and address potential organizational challenges
• Identify capabilities to expand, refine, or eliminate to strengthen market competitiveness.
• Establish strategic pricing models for bids and vendor relationships that support broader business objectives
• Develop and manage comprehensive budgets and resource allocation strategies

• Conduct systematic analysis of operational issues, distinguishing between isolated and systemic challenges, and implement strategic solutions
• Drive continuous improvement initiatives to enhance internal processes, operational efficiency, and customer experience
• Collaborate to create and implement comprehensive "Best Practices" that drive organizational excellence
• Strategically assess and optimize labor resources and operational capabilities across the business line
• Conduct strategic assessment tours of southeastern divisions to validate operational performance and strategic implementation

• Align service strategies and ensure consistent execution through cross-functional collaboration
• Provide executive leadership with detailed performance reports and forward-looking strategic recommendations
• Lead comprehensive performance and job cost reviews to drive strategic decision-making
• Serve as a strategic technical advisor, ensuring technical excellence and innovation across the business line
• Leverage technology including CRM and ERP to drive visibility and forecasting accuracy.

• 10+ years of leadership experience in commercial building restoration
• Proven track record of driving operational excellence and customer satisfaction
• Experience developing KPIs and strategic performance metrics
• Advanced analytical and problem-solving skills
• Strong leadership communication skills
• Extensive knowledge of restoration scopes including masonry, concrete, stonework, sealants, waterproofing, and stucco
• Proficiency in Salesforce and Microsoft Office Suite
• Ability to travel throughout the southeastern United States