Residence Manager

Description

Reporting to the VP of Academic & Student Affairs, Residence Managers are responsible for providing quality housing for students, maintaining a safe, healthy, learning and living environment, addressing student conduct issues, and managing the resident assistant program. The Residence Life Manager provides leadership for on‑campus residential areas and shares responsibility for developing and maintaining residential communities that facilitate student growth and development.

This full‑time professional staff position includes "on call" responsibilities.

• Ensure quality housing for students.
• Create an inclusive residential environment that fosters diversity and contributes to the total development of each individual.
• Conduct regular inspections of the student housing facility and units; identify problem areas and enlist means to correct them.
• Report, track, and follow up on maintenance issues with appropriate building managers, maintenance and cleaning staff, and coordinate with outside vendors and/or property management to ensure all repairs and maintenance issues are completed in a timely manner.
• Coordinate administrative functions for the area including student check‑in, check‑out, room changes, damage assessment, student billing, key maintenance and room condition reports.
• Respond to emergency and crisis situations, and make appropriate referrals as needed.
• Provide coverage of the student housing facility during off‑hours and weekends as necessary.
• Serve as primary conduct officer for student conduct issues in housing; administer and implement housing policies and procedures, ensuring that appropriate sanctions are carried out in a timely manner.
• Maintain accurate student conduct records.
• Supervise, train and evaluate Resident staff.
• Provide direction and coordination for all housing community development and co‑curricular activities.
• Maintain key inventory records, room assignments and emergency contact information.
• Maintain awareness of current issues and developments in higher education and student personnel.
• Perform other duties as assigned.

Residence Coordinators (staff);
Residence Assistants (students).

• MA or MS degree in Student Personnel, Education, Counseling or related field required.
• Minimum of three years related work experience in Residential Life and Student Housing, or a combination of education and equivalent work experience.

• Responsive, quick‑thinking, and possess an innate ability to anticipate and respond to issues.
• Establish priorities and work in an organized manner with emphasis on detail and accuracy.
• Ability to handle multiple tasks and assignments and meet competing deadlines.

• Valid NC Driver’s License.

• Philosophy consistent with the Mission, Vision and Core Values of the organization.
• Vision, commitment, and experience in achieving goals and pursuing excellence.
• Strong oral and written presentation skills.
• Ability to work well independently and as a member of a team.
• Excellence in organization, decision‑making, problem‑solving and creating a collaborative environment.
• Ability to manage multiple projects simultaneously.
• Must be able to read, write and speak fluently in English.

Ability to sit or stand for up to 8 hours per day and climb stairs as required. Some lifting (up to 25 pounds) occasionally, bending, and carrying. Specific vision abilities include the ability to use close vision. The employee is regularly required to talk and hear, and to use hands and fingers to handle or feel.