Gift Shop​/Admissions Supervisor - B'Ship

About Us The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program.

These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit (Use the "Apply for this Job" box below). We encourage you to apply to become a part of our team.

The primary purpose of this position is to provide responsible and skilled supervision in directing all day-to-day facets of Admissions operations and the Ship's Store, under the supervision of the Director of Retail Sales. The Sales Supervisor provides problem resolution for ticket-buying customers, special admissions, and groups.

Responsibilities include daily operation of the Ship's Store and Admissions, including personnel management, cash management, customer service, and any other requirements that impact store and admissions operations.

• Staff Supervision:
  Lead, train, and direct daily sales personnel handling retail merchandising, ticket sales, and admissions check-ins.
• POS & Cash Management:
  Operate Counterpoint POS terminals, approve overrides, balance cash drawers, and generate daily sales reports.
• Merchandise Oversight:
  Supervise stock receiving, merchandise displays, price tagging, damage checks, and conduct monthly inventory audits.
• Guest Relations:
  Deliver high-standard customer service, assist visitors with inquiries, and resolve customer complaints with tact and professionalism.
• Daily Facility Operations:
  Manage opening and closing procedures for the ship's store and Admissions.
• Policy & Safety Enforcement:
  Ensure staff adherence to rules, state standards, and site operational policies.
• Cross-Department Liaison:
  Collaborate with other departments, external vendors, and management to maintain smooth visitor operations.

Note:

Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.

Recruitment Range: $39,244.00 - $45,000.00

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required.

• Advanced POS & retail management software experience
• Visual merchandising experience
• Inventory control
• Conflict resolution & customer de-escalation
• Staff training & supervisory leadership

Must be available to work the schedule of Monday
-Friday 8:00am - 5:00pm with occasional weekends and holiday required as needed. Must be able to perform moderate physical activity, including handling objects up to 50 lbs with or without reasonable accommodation, and standing/walking for extended periods during high visitation days.

* THIS IS AN ANTICIPATED VACANCY*

This position is located at: 1 Battleship Rd. NE Wilmington, NC 28401

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General…