Store Operations Manager; GM

Insomnia Cookies is expanding and looking for strong management to join our team at the Columbus, OH location, located at 2209 N Hi gh St, Columbus OH 43201.

• Competitive base salary + monthly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage including medical, dental, vision, and pet insurance plans.
• 401(k) with contribution match.
• 2 weeks paid vacation, 2 personal days of wellness paid, and paid sick leave.
• Enrollment in Cookie College learning/training platform.
• Free cookies, awesome swag, and so much more!

Salary: $50,000 – $55,000 per year.

• Hire, coach, and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew, and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thursday–Sunday).
• Benevolent leadership style with a player‑coach mentality for day‑to‑day management of the business.
• An innate sense of true hospitality and ability to deliver exceptional customer service to all guests.
• Solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams, and prior experience hiring employees using an applicant tracking system.
• Familiarity with using commercial convection ovens – a plus.