Sales & Design Studio Trainer

Who are we?

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing.

From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self  employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.

Toll Brothers
, America's Leading Builder of Luxury Homes, seeks a Sales/Design Studio Trainer for our team in Raleigh, North Carolina.

What is the opportunity?

The Sales/Design Studio Trainer is responsible for developing, coordinating, and delivering instructor-led training sessions and on-demand courses to improve the sales teams’ ability to achieve company goals. As a coach the Sales/Design Studio Trainer will inspire Sales teams while cultivating an environment of skill development and continual learning. Sales teams include Online, Onsite, and Design Studio employees. This role will also be responsible for communication efforts in support of the National Sales and Design Studio departments and report into the National Sales Department.

What are the primary responsibilities?

• Create and Deliver Content
  • Serve as a subject matter expert on new home sales or Design Studio interior option selling skills and the overall customer journey, homebuilding process, and Sales and Design Studio software. Develop training sessions on Sales or Design Studio related topics, techniques, procedures, and software.
  • Create and maintain a training and development curriculum for new Design Studio employees or maintain the training and development curriculum for new Online and Sales employees. Deliver multi-day instructor-led training across the country both virtual and in person.
  • Collaborate on all aspects of content creation, development, and ongoing support for your discipline area, as well as across the larger Sales network.
  • Evaluate the effectiveness of training, making changes for continual improvement.
  • Manage existing library of training content and employee resources and make updates as processes or technology change.
• Coaching
  • Learn Toll Brothers’ business practices and applications to assist team members in their Sales field
  • Welcome new Online, Onsite, and Design Studio Sales hires and guide them through onboarding programs
  • Travel to designated sites to conduct training for our teams
• Partnership
  • Collaborate across departments throughout the organization to develop training
  • Interact with Online, Onsite, and Design Studio Sales and Management teams for individual coaching and problem-solving
  • Leverage expertise from Online, Onsite, and Design Studio teams in the field as a network of training champions
• Communicate Clearly
  • Break down complex subject matter into easy-to-understand concepts to effectively communicate to diverse audiences
  • Utilize creative approaches to connect and motivate teams through a variety of channels and multimedia
  • Identify problems and proactively develop and implement training solutions
• Learning Management System (LMS) administration
  • Create and maintain training schedules, notifications, and reports
  • Manage content and…