Federal Customer Service Advocate​/Project Coordinator

100% Remote

Long-Term Contract

Secret Clearance - Preferred or Must be Open to Obtaining

This role will be in charge of post sales customer relations for a large Telecommunications Corporation. He/She is the single point of contact for all activity during the implementation phase to install. They effectively own the contract compliance and is ultimately responsible for the implementation, lifecycle management, and profitability of the customer contract. The Federal Program Manager is the advocate for the customer within the Federal Government sales channel.

This individual will be required to interface with all aspects of the company that service the contract and the customer (i.e. Sales, Service Delivery, Service Assurance, Network Engineering, Solution Engineering, Finance, Billing, Legal, IT/IS etc.).

• Deliver on all program requirements including technical, cost, schedule, and quality performance that could involve cost overruns and deficiencies.
• Successfully service delivery across all program areas to ensure it follows a well-defined and detailed work scope, schedule, and budget.
• Integrate various activities and task areas to ensure effective client support.
• Manage resources across projects, and maintain/track contract deliverables, schedule, and budget.
• Recommends changes to improve processes and alleviate process inaccuracy and duplication.
• Ensure conformity to contractual obligations; establish and maintain technical and financial reports to show program progress.
• Ensure appropriate management, customer and supplier involvement throughout the life of the program.
• Formulate and enforce work standards, subcontractor management and performance, and customer satisfaction and alignment of these with the objectives of a program.
• Within this role the Program Manager will serve as a Customer advocate and will ensure that customers are receiving proper customer service, on time delivery for their contractors and meeting customer deliverables, handling day 2 support when it comes to billing or outages.

• Bachelor’s Degree or Equivalent experience needed (MBA Preferred)
• Secret Clearance is Preferred - or must be eligible and open to obtain a Secret Clearance
• Previous experience in a Telecom (MSO, CLEC, IXC, RBOC, Wireless etc.) environment focused on Federal Government Customer Programs and Project Coordinator
• Experience working Cross functionally with other teams in a highly matrixed organizations
• Excellent written and oral communication skills, including presentations to management.
• Engineering Process and Design documentation experience
• Experience writing and developing implementation plans in support of complicated Federal Government networks
• Proficiency with Microsoft Project, Visio, PowerPoint, and Microsoft Word, Smartsheets
• Consistent exercise of independent judgment and discretion in matters of significance.

This is a Contract position based out of Raleigh, NC.

The pay range for this position is $40.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully remote position. Final date to receive applications:
This position is anticipated to close on Feb 24, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack…