RN Patient Services Manager III - Perinatal Services Job Raleigh area,North Carolina USA,Nursing

Description

Our Perinatal Services Department is comprised of Lactation Consultants, Perinatal Educators, Birth Certificate Registrars, Car Seat Technician and a Newborn Screening Coordinator. Our services include breastfeeding support, pregnancy and parenting classes, completion and filing of birth certificates with the local and state departments of Vital Statistics, infant safety seat checks, and state‑mandated infant screening. Our team consists of Registered Nurses, Educators, Child Passenger Safety Technicians and Administrative staff who are committed to delivering high‑quality and compassionate care with a family‑centered approach.

Summary

This position supervises large clinical units. Duties include ensuring that appropriate care and services are available to patients and families; ensuring adequate and appropriate clinic staffing on each shift; supervising nursing staff, medical support staff and utility aide staff; assisting with annual performance reviews of staff; participating in quality improvement initiatives to address identified patient safety or quality of care issues;

and providing and facilitating an environment conducive to staff continuing education needs, ongoing unit‑based educational needs and orientation of staff members.

Responsibilities

Patient Care – ensures that appropriate care and services are available to patients/clients and families; facilitates interdisciplinary collaboration in patient/client care planning; ensures appropriate clinical staffing and skill mix for patient care; supervises a team of professionals/paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.

Human Resource Management – effectively manages human resources; creates an environment conducive to recruiting and retaining staff; applies organizational policy and procedures in hiring, promoting, transferring and terminating staff; provides staff with annual performance feedback and opportunity to set professional goals; integrates scientific evidence regarding retention of nursing staff into unit planning.

Budget Management – effectively uses clinical and financial information to establish and meet budgetary goals; implements strategies to increase revenue and cost‑effectively manage personnel, supplies and equipment resources; evaluates the impact of strategic fiscal changes on quality outcomes.

Accreditation Issues – ensures that internal and external regulatory standards or nursing practice are met or exceeded; includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies; integrates current scientific evidence with standards of practice.

Quality Improvement – leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.

Education – creates an educational environment conducive to student learning, staff continuing education and orientation of new staff members; is accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.

Customer Satisfaction – ensures high customer satisfaction; communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services; advocates for consumers within the organization, particularly for vulnerable or at‑risk populations.

Education Requirements

Bachelor's degree in Nursing (BSN) from a state‑accredited school of professional nursing.

Licensure/Certification Requirements

Licensed to practice as a Registered Nurse in the state of North Carolina.
For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
BLS required.

Professional Experience Requirements

Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.

Job Details

Legal

Employer:

NCHEALTH
Entity: UNC REX Healthcare
Organization Unit:
Rex Parent Prenatal
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