Nursing Program Manager - Quality & Excellence

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000+ registered nurses
• Quality of Life:
  Living in the Triangle!
• Relocation Assistance (based on eligibility)

The Nursing Program Manager for Quality & Excellence provides strategic and operational leadership for quality, patient safety, and regulatory readiness initiatives across the hospital. In this role, you will partner closely with operational and clinical leaders to advance strategic quality priorities including falls prevention, pressure injury prevention, infection prevention, accreditation readiness, and nursing excellence initiatives. Successful candidates will be comfortable analyzing data, influencing practice change, facilitating teams, and driving measurable improvements in quality and safety outcomes.

Manage, coordinate and participate in a variety of administrative and/or clinical activities related to a specific program or hospital unit within Nursing Services; prepare and manage budgets, supervise staff and develop policies and procedures consistent with program objectives.

• Administer and coordinate operational activities of assigned program or hospital unit within Nursing Services; make decisions on specific operating problems and issue instructions in accordance with departmental policies and procedures.
• Plan, develop and implement goals and objectives of assigned program or unit in conjunction with appropriate division director and/or department head; evaluate program objectives on a continual basis; implement changes to existing policies and procedures as appropriate.
• Determine fiscal requirements and prepare budgetary recommendations; monitor costs and expenditures of program activities and authorize expenditures of program funds.
• Participate in establishing and maintaining communication between ancillary department and physicians, nursing personnel and other health care professionals regarding program and/or unit policies and procedures.
• Plan and conduct meetings with subordinates to ensure compliance with established practices and keep employees abreast of current standards; develop, in conjunction with others, appropriate training and employee orientation programs.
• Assist in the selection, provision and control of material resources required for subsequent performance of duties to include equipment, supplies, space and facilities; establish standards to ensure cost containment and to optimize working environment.
• Administer various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions and other related activities. Compile and maintain records, reports and documentation of program and/or unit activities to be used for program evaluation.
• Review quality and patient safety data
• Lead improvement initiatives
• Conduct audits and observational rounding
• Provide education and coaching to frontline staff

Knowledge of staff supervision, scheduling practices, and workforce coordination to support efficient daily operations.

BSN required.

3+ years of nursing experience.

Current or compact RN licensure in the state of North Carolina required. BLS required.

Job Code:  NURSING PROGRAM MANAGER

Job Level: G2

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation or military status.

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