Adoption Specialist- SPCA Wake

Adoption Specialist

If you have a passion for working with people and animals and enjoy helping animals find their forever homes this may be the most rewarding career journey of your life.

Job Type: Full-time

Pay: $21.00 per hour with scheduled salary increases at anniversary of hire date.

Schedule:

9:45am-6:15pm. Position requires varied shifts, includes most weekends and holidays, and occasional inclement weather hours.

Founded in 1967 in Raleigh, NC, SPCA Wake is a progressive and innovative private, non‑profit animal welfare and sheltering organization. Our organizational core values are the foundation of a positive work culture that values employees just as much as our mission. We are committed to creating a better future for pets and people and we work hard to achieve our goals and offer a rewarding workplace.

SPCA Wake provides competitive pay and excellent benefits (see below).

Working at SPCA Wake is about more than just a paycheck, it’s about making a difference every day in the lives of pets and people.

With locations in Raleigh and Garner, SPCA Wake rescues, heals and adopts more than 4,000 pets annually and provides assistance to more than 30,000 families and individuals each year. We never place a time limit on how long cats, dogs and other pets stay at our shelter. Our vision is to create a humane community for pets and people. If you are looking to make an impact and to save lives, SPCA Wake is the perfect place for you.

• Hell, Yeah!
• Be Kind
• Do What You Say
• Forward Focused
• Loose & Wiggly
• Drop the Mic

Guides visitors through the adoption process. Shares behavior and medical information about specific pets in order to match them with adopters. Interacts with potential adopters in a conversational way while processing adoptions and providing pet care education. Provides excellent customer service through phone, email, and in person during all interactions with the public, including conversations about pet adoption, pet retention and rehoming, and scheduling adoption processes and pet meetings.

Processes adoption paperwork in a timely manner while maintaining accuracy. Interacts with and is comfortable handling a variety of pets. Assists with disease control and cleaning of areas throughout the day as needed. Works closely with the animal care team to help ensure timely pet meetings. Ensures daily tasks are completed accurately.

• Interacts with the public via phone, email, and in person
• Helps support a positive work environment for staff and volunteers
• Completes daily tasks, reports, and checklists as required
• Helps ensure that adopters are placed with a pet who is a good match for their needs and lifestyle
• Assists with cleaning of designated work areas
• Interacts with and comfortable with handling a variety of pets
• Helps ensure the safety of all employees, visitors and volunteers
• Treats all pets & people humanely and promotes an environment of kindness

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent
• Excellent verbal and written communication skills
• Experience using database, CRM, or shelter management systems (e.g., Salesforce or similar platforms) to enter, track, and maintain records as part of daily responsibilities
• High degree of professionalism and customer service
• Passion for the mission and core values of the SPCA of Wake County
• Able to meet physical requirements of the job as described below
• Must have a positive attitude and collaborative, team-oriented spirit
• Must be high energy, self‑starting and able to work with little supervision
• Exemplifies core values of SPCA Wake

• Medical and Dental:
  Employer pays 90% of employee coverage (full‑time)
• Insurance includes wellness, dental, vision, life, mental health care,…