Veterinary Receptionist​/Client Service Representative; CSR

Veterinary Receptionist / Client Service Representative (CSR)

Davie, United States | Posted on 02/26/2026

At Barkera™, we're driving a movement to elevate pet ownership through education, innovation, and industry-wide collaboration. Our mission is to bring unity to a fragmented pet industry by connecting trusted experts—from veterinarians and trainers to breeders and shelters—to support pet owners with reliable knowledge and tools.

As a member of our fast-moving, passionate team, you’ll help reshape an industry and improve the lives of pets and their people. We’re here to build lasting change—and we’re just getting started.

Please note:
In addition to roles within Barkera™, we also recruit for opportunities with our trusted Partner Companies. These positions are managed by separate teams, but share our broader mission of making a positive impact to our world.

Veterinary Receptionist / Client Service Representative (CSR)

Davie, Florida | Full-Time or Part-Time | In-Person Position

Our veterinary hospital in Davie, Florida is seeking a professional, compassionate, and detail-oriented Veterinary Receptionist/Client Service Representative (CSR) to join our growing team.

We proudly serve dogs and cats throughout Davie, Weston, Plantation, Fort Lauderdale, and surrounding Broward County communities. Our hospital is committed to high standards of veterinary medicine, preventative care, client education, and compassionate patient handling.

As the first and last point of contact for our clients, this role is essential to delivering an exceptional veterinary client/patient experience.

We are an educational veterinary hospital dedicated to raising the standard of care in South Florida.

• Invests back into our community through education for both our team and our clients
• Teaches and promotes a proactive approach to preventative pet care
• Integrates both Western and Eastern medicine to support each patient’s needs
• Prioritizes compassionate communication and Fear Free principles
• Invests in team development through structured learning paths
• Cultivates a positive, growth-focused culture

We believe that team culture and client communication is just as important as medical excellence.

• Creating a welcoming and organized front desk environment
• Managing appointment scheduling and client communication
• Supporting hospital workflow efficiency
  
  Educating pet owners about services, policies, and preventative care
• Making the client experience positive and welcoming

This role requires a positive attitude, friendly demeanor, strong communication skills, attention to detail, emotional intelligence, and the ability to multitask in a fast-paced veterinary hospital environment.

• Greet clients and patients warmly upon arrival
• Answer multi-line phones professionally and efficiently
• Schedule appointments accurately and strategically
• Confirm appointments and manage follow-up reminders
• Explain hospital services, policies, and preventative care programs
• Provide clear communication regarding estimates and invoices
• Handle sensitive situations with empathy and professionalism

• Maintain accurate client and patient records
• Process payments and manage billing transactions
• Coordinate medical record requests
• Support prescription refill processing
• Assist with inventory coordination when needed

• Communicate clearly with veterinary technicians, doctors and team
• Help manage appointment flow and minimize wait times
• Maintain a clean, organized, and welcoming reception area

Preferred:

• Experience as a Veterinary Receptionist or Client Service Representative
• Experience in a veterinary hospital, medical office, or animal care setting
• Bonus if experienced with IDEXX Cornerstone veterinary practice software

Required:

• Strong communication skills (written and verbal)
• Excellent organizational skills
• Ability to multitask and prioritize under pressure
• Strong work ethic and reliability
• Strong attention to detail
• Compassion for animals and their families and overall client experience

Fear Free awareness or…