More jobs:
Director of Operational Excellence & Client
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-07-06
Listing for:
RBC
Full Time
position Listed on 2026-07-06
Job specializations:
-
Quality Assurance - QA/QC
Data Analyst -
IT/Tech
Data Analyst
Job Description & How to Apply Below
RBC is looking for a Director, Operational Quality & Client Experience to ensure operational integrity and client satisfaction. This role involves leading quality assurance programs, managing client complaints, and utilizing data analytics to drive improvements across processes.
The ideal candidate should have 8–10+ years of experience in operations or quality assurance, strong leadership skills, and expertise in data analytics tools such as SQL, Tableau, and Power BI. This position supports flexible work/life balance options and a comprehensive rewards program.
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