Market Surveillance Manager

Overview

The Market Surveillance Manager manages the global operation of the Market Surveillance Department. Develops and implements procedures to ensure the appropriate investigation of product incident reports and the resolution of complaints about the safety and integrity of UL product certifications. Ensures that corrective actions are implemented to reduce the probability of recurrence of identified safety issues.

• Develops industry/discipline specific strategic plans, goals, and budgets for the department.
• Develops and implements processes and procedures to investigate reports where the non-compliance or failure of UL certified products is alleged.
• Ensures the product incident report investigations are accurate, consistent and complete when carried out at any organizational facility.
• Develops and implements procedures to improve the process for investigation of product incident reports.
• Consults with customers to enhance procedures and processes to increase the level of manufactured products complying with UL requirements.
• Identifies safety and quality control issues resulting from product incident reports and develops and implements recommendations to address them.
• Collaborates with key stakeholders (Legal team, COU's, Principle Engineers, Quality, Conformity Assessment Governance, etc) to resolve specific standard and industry wide product safety issues.
• Communicates with external groups, such as government and regulatory agencies on issues of public safety related to market and conformity surveillance activities.
• Directs the implementation of department strategies by gathering and evaluating input from customers, regulatory authorities, management, staff and other appropriate constituent sources.
• Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing career counseling, feedback and guidance, and ensuring that all policies are understood and adhered to.

• University Degree (Equivalent to a Bachelors degree) in Engineering, Engineering Technology, Industrial Technology, Manufacturing Technology or a related field plus twelve years direct experience in manufacturing, quality control processes, market surveillance, and standards development, and at least five years of relevant management/leadership experience.
• Demonstrated ability to effectively manage departmental objectives, staffing and budget.
• Detailed knowledge of manufacturing and the quality control processes.
• Detailed knowledge of quality control and manufacturing issues, trends and problems.
• Detailed understanding of ULs safety testing and certification services and strategic initiatives, plans and programs.

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.

Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we…