DHHS Senior Quality Manager-IT Project

DHHS Senior Quality Manager- IT Project

Location:

Raleigh NC Remote

Client:
State of NC

The primary purpose of the Senior Quality Manager is to coordinate, assess, and oversee Project Quality Management for a large, complex IT modernization project that affects all counties in the State of North Carolina.

Project Quality Management includes overseeing all project delivery, deliverables, vendor performance, process adherence, and to ensure the project and vendor(s) meet all Federal requirements necessary to maintain project Federal funding. This is a senior position, and the incumbent will be a member of the core project implementation team. The ideal candidate will work flexibly and comfortably as an active team contributor, in addition to being a leader and subject matter expert.

This role oversees and performs Project Quality Assurance, Quality Control, Continual Improvement, and other functions.

Quality Assurance:

The Sr. Quality Manager will be responsible for ensuring that this large, complex project operates optimally and produces high quality outcomes and deliverables on all levels. This means that the Sr. Quality Manager will need to establish systems to monitor and report vendor performance, and overall project performance against the stated Project Objectives and Intended Outcomes. This will involve developing processes to capture data, quantify results, and track the project’s attainment of the stated Project Objectives and Intended Outcomes.

This information must be reported to Federal funding partners. Therefore, experience working with the US Health and Human Services (HHS) (including the Centers for Medicare and Medicaid (CMS) and Administration for Children and Families (ACF)), as well as the US Department of Agriculture (USDA) Food and Nutrition Services (FNS), is a strong advantage for a candidate.

The Sr. Quality Manager is also expected to develop and maintain a thorough understanding of all Federal, State and DHHS project management, privacy and security/data management, and quality management standards, practices, processes, policies, tools, delivery methodology, and expectations. This project will leverage both traditional/”’waterfall”’ and Agile delivery methodologies. Therefore, the Sr. Quality Manager is expected to have Expert level understanding of both PMI/PMBOK and Agile approaches to delivery.

This role is also responsible for designing and actively managing the project Quality Management Plan, which includes the Quality Management Strategy that the Sr. Quality Manager will actively leverage to conduct Project Quality Management, and all responsibilities contained within this job description, throughout the project lifecycle.

This role will be responsible for assessing vendor proposals which will include details regarding how the vendor proposes to develop an implementation design, develop solution(s) including interfaces/integrations, test the solution(s), and ensure customer satisfaction and project intended outcomes are accomplished. Therefore, experience assessing vendor proposals to large, complex IT modernization projects is an advantage.

This role is also responsible for assessing vendor processes, including testing. Testing includes integration testing (estimated up to 10 interfaces), and End-to-End (E2E) testing (including regression, functional, data validation, system integration, load, or performance tests, etc.) Therefore, it is advantageous for candidates to have experience overseeing third-party vendors conduct all levels of testing, including integration and End-to-End testing.

This positions is responsible for planning, preparing for, and coordinating the performance of User Acceptance Testing (UAT). This includes ensuring identified defects are prioritized and resolved by the vendor prior to agency approval of UAT results.

This position additionally verifies all vendor deliverables are provided within the expected time frames, formats, and contain the required level of detail sufficient to be evaluated in deliverable reviews. The Sr. Quality Manager assembles and documents vendor deliverable evaluation criteria as needed based on DHHS, State and Federal…