Property Specialist Job Raleigh area,North Carolina USA,Real Estate/Property

Summary: The Property Specialist plays a key role in advancing the organization’s mission to provide stable and affordable housing for individuals who are homeless or at risk of homelessness. This position is responsible for managing a portfolio of rental properties and implementing strategies that optimize occupancy, ensure financial sustainability, and promote resident satisfaction. The ideal candidate brings a balanced skill set in property operations, tenant relations, and regulatory compliance, while contributing to high-performing, human-centered housing programs.

Essential Duties and Responsibilities:

Property Oversight:
Assume full responsibility for assigned properties, including occupancy rates, resident satisfaction, and retention. Ensure alignment with the organization's human-centered design principles and continuous improvement methodologies.

Operational Management:
Oversee daily operations encompassing leasing, marketing, facility management, financial documentation, and general bookkeeping.

Rent Collection & Support:
Collect rent, fees, and related payments while working collaboratively with residents to establish payment plans or identify support resources when necessary.

Lease Renewals & Occupancy Management:
Manage current and projected occupancy levels by initiating and completing timely lease renewals. Coordinate documentation and inspections with residents.

Recertification Compliance:
Maintain in-depth knowledge of the annual recertification process. Ensure accurate and timely tenant recertifications and update all related tracking logs.

Property Inspections:
Conduct quarterly exterior inspections and in-unit assessments. Submit detailed work orders and follow through on necessary repairs or maintenance.

Resident File Maintenance:
Maintain comprehensive and compliant resident files and documentation in accordance with internal procedures and external regulations.

Move-In/Move-Out Coordination:
Plan and execute move-in/move-out processes, conduct checklist inspections, and market available units to qualified applicants.

Subsidy Coordination:
Communicate and coordinate rent increases, certifications, and inspections with local Housing Authorities and other subsidy partners. Understand and apply third-party compliance guidelines.

Inspection & Maintenance Coordination:
Schedule inspections and engage with tenants regarding scheduling and outcomes. Enter and track detailed maintenance data.

Delinquency Management:
Process and issue late notices, review delinquency reports, and coordinate with internal teams or subsidy providers as needed.

Resident Relations:
Foster responsive, professional relationships with tenants and service providers. Address tenant concerns, maintain timely documentation, engage with support teams and funders, and manage lease terminations when appropriate.

Reporting:
Assist in the preparation and submission of monthly, quarterly, and annual monitoring reports.

Maintenance Requests:
Receive tenant maintenance calls, generate work orders, and notify maintenance personnel of emergencies.

Community Engagement:
Facilitate and lead in-person resident community meetings to encourage communication and engagement.

Training:
Provide onboarding and on-the-job training for new property management personnel.

Professional Development:
Complete all required annual training courses to maintain compliance and professional competency.

Additional Duties:
Perform other related duties or projects as assigned by management.

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities.

Qualifications:

Education and Experience:

High school diploma or GED required; associate or bachelor's degree in business, management, real estate, or a related field preferred.
Minimum 4–6 years of related experience, or an equivalent combination of education and experience.
At least 1 year of experience managing Permanent Supportive Housing (PSH), HUD Project-Based, or Section 8 Housing.

Certifications:

Valid driver’s license required.
Industry-recognized property management certification preferred or must be obtained within six (6) months of employment.

Knowledge and Skills:

Strong working knowledge of…


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