Community Manager

Job Title

Community Manager

Regional Community Manager

Wellington Advisors is a premier southeastern real estate firm specializing in third‑party multi‑family property management. Wellington Advisors sets the standard of excellence through our knowledgeable, industry‑leading team members, who will strive to help you invest in a better tomorrow. At Wellington Advisors, we value our clients’ assets by operating with the highest level of integrity and transparency, while achieving unique goals.

As your chosen management partner, Wellington takes pride in our non‑biased ability to extend our professional expertise equally throughout the portfolio.

Wellington Advisors is searching for a motivated and energetic Community Manager who will be empowered to share their skillset, improve the community’s day‑to‑day on‑site operations, and enhance the on‑site experience for both residents and prospects.

• Paid Vacation and Sick Leave;
  Vacation amount increases with tenure
• 11 Paid Holidays
• Birthday – Paid 8 hours
• Volunteer Day – Paid 8 hours
• Employer‑Sponsored Medical, Dental, Life Insurance and Disability
• Affordable plans for Vision, Accident, Critical Illness, Dependent Life Insurance
• 401k Retirement Plan with Employer Match
• Employee Referral Program
• In‑house training and professional development opportunities available

• Ensure ownership goals are met through leasing, resident retention, and budget management.
• Provide excellent customer service to community residents, maintaining a high level of resident satisfaction.
• Ensure the office is opened and securely closed on schedule each working day. The office should be clean and welcoming to prospects and residents.
• Knowledge of our community, as well as nearby competitors.
• Make sure the grounds are walked daily and that all model units are ready to show.
• Respond to leads via CRM (customer relationship management), phone, and email, with the goal of converting leads to tours.
• Present different apartment options to prospects, welcoming them to join our community.
• Complete resident files to include all leases, addendums, and other relevant documents.
• Enter prospect and resident information into Yardi and CRM.
• Qualify applicants.
• Assist residents in submitting work orders and closing out completed work orders. Follow up with residents to confirm satisfaction once the work is completed.
• Coordinate with Service Manager for turning vacant units.
• Ensure that the mail and rent drop box are checked daily.
• Scan tenant payments into Yardi and update ledger information.
• Ensure all property bills are coded and submitted in a timely manner.
• Submit regularly scheduled reports on financial and leasing/occupancy metrics.
• Coordinate major expenses with the Regional Manager.
• Respond to rental verification requests.
• Complete training modules as assigned.
• Follow Fair Housing guidelines when working with prospects and residents.
• Follow safety guidelines in accordance with OSHA and company standards.

• Planning, assigning, and directing work for leasing and service staff members.
• Training newly hired staff members on the “Wellington Way.”
• Appraising performance and disciplining employees.
• Addressing complaints and resolving problems.

• High School diploma.
• Associates or Bachelor’s degree preferred.
• Two or more years of property management experience.
• Experience in a supervisory role.
• Experience with Yardi Software preferred.
• Tax Credit Experience Preferred.
• CAM, CALP, or Real Estate License preferred.
• Driver’s License required.

• Regular attendance and punctuality.
• Ability to interact with residents, vendors, and coworkers in a professional manner.
• Ability to work individually or as a team, dealing with different personalities.
• Possess strong leadership skills and help motivate the team to take initiative to go above and beyond.
• Creativity skills and ability to prepare and execute resident events, marketing materials, and resident flyers, as needed.
• General administrative skills such as answering phones, emails, etc.
• Time management skills.
• Basic math and accounting skills,…