Food and Beverage Manager

Responsibilities

• Develops short term and long-term financial and operational plans for the restaurant, which support the overall objectives of Concord Hospitality.
• Monitors the performance of the restaurant through verification and analysis of customer satisfaction systems and financial reports. Initiates corrective action.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
• Implements and maintains sales/marketing programs.
• Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the restaurant.
• Implements and maintains effective two-way communication systems which reach all employees.
• Develops new programs, which result in an increased level of customer satisfaction and operational excellence.
• Manages in compliance with established company policies and procedures, along with local, state, and federal laws and regulations.
• Performs Other Related Duties As Required.
• Suggests and implements revenue generating programs that provide maximum price value to the guest.
• Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer expectations.
• Ensures staff demonstrates technical skills; conducts technical training on a regular basis.
• Updates staff on regular basis on menu highlights.
• Monitors presentation of food product and reviews areas of concern with the Sous Chefs and Line Cooks.
• Ensures that restaurant is clean and ready for customers at all times.
• Monitors service and teamwork on a regular basis and counsels associates on both aspects.
• Ensures that staff is utilizing up selling techniques while providing customer service.
• Accommodates group bookings by adhering to proper banquet techniques.
• Utilizes leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
• Conducts effective employee meetings and counseling sessions.
• Participates in weekly staff meetings.
• Interviews, hires, orientates, and trains qualified applicants.
• Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance.
• Make business decisions based on production reports, similar facts, own experience, and personal opinion.
• Ensure a safe and sanitary work environment for all associates and guests.
• Maintain and enforce all SOP and service standards.
• Completely direct the operational efforts and strategies of all restaurant outlets.
• Provide for an effective discipline orientation for new supervisors using use records, menus, and appropriate reference manuals.
• Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord Hospitality’s Handbook.
• Ensure forecast information is evaluated and utilized to make sound business decisions.
• Oversee development and execution of the marketing plan in each outlet.
• Continually develop innovative programs and incentives to maintain our competitive edge.
• Solicit feedback from guests and associates through personal contact and surveys.
• Ensure that all administrative functions are performed accurately and on a timely basis.
• Challenge supervisors to staff correctly based on forecasted business.
• Oversee engineering and implementation of menus to coincide with marketing plan.
• Ensure that all managers and supervisors are well versed in all legal aspects of their jobs.
• Develop local contacts in the community for public relations purposes.
• Maintains safe working conditions within department and hotel.
• Knows department fire prevention and emergency procedures.
• Learns, understands, and refers to the Standard Operating Procedures.
• Evaluates staff performance on a ninety day, and annual basis.
• Conducts self to reflect the high standards of professionalism within the Concord Hospitality organization.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company.
• PREFORMS ANY REASONABLE TASK ASSIGNED BY MANAGEMENT