Retail Keyholder: Raleigh

Job Title

Retail Full Time Keyholder:
Raleigh

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding it, all while building a beloved brand associated with celebrating the best moments in life. We are a growing consumer‑based business operating online and in retail stores. We deliver high‑quality custom products at an affordable price with a quick turnaround.

We exist, grow, and ultimately own the market by delighting customers who trust and value us.

• Show Pride – Stand behind our work, sweat the details, and strive for continuous improvement every day.
• Embrace Challenges Together – Tackle challenges with creative solutions, collaborate, and set big goals.
• Adapt & Act – Be creative, solution‑oriented, flexible, and proactive, adapting quickly to constant change.
• Make It Special – Seek opportunities every day to make our product and experience special.
• Build to Last – Build lasting relationships within our team and with customers, ensuring the business endures.

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training of great retail team members.
• Execute and improve operational activities to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and provide design advice to customers while training retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule, including evenings and weekends, that meets the needs of the business.

• Experience as a key holder in a customer‑service, retail, or hospitality role.
• An engaging personality with strong influence, interpersonal, communication, and relationship‑building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time‑management, organizational, and problem‑solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

• Paid time off
• Paid holidays
• Short‑term disability
• Employee Assistance Program (EAP)
• Frame discount and free frame codes
• Contests and incentives
• Commuter benefits

Framebridge believes that the posted hourly range is accurate for this role at the time of posting. The role may pay more or less than the posted range based on relevant experience and skills, qualifications, and location, among others. The position is also eligible for a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.