Tire and Battery Service Advisor in Raleigh, North Carolina

Job Title

Position Summary:

This part-time role offers shifts that may vary. As a team member, you will collaborate with colleagues to fulfill sales and service requests, educate other associates on tools, tasks, resources, and mentor new technicians. You will communicate and develop interpersonal skills for providing safe and efficient customer service.

Expertise:
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS Tire Pressure Monitoring systems, product specifications, and seasonality. Show proficiency in Point of Sale systems, phone and in-person selling techniques.

Technician:
Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training. Adapt to new tools and encourage others to use them.

Owner:
Communicate equipment, tools, and supplies needs to TBC Lead. Track and monitor returns and special orders. Operate cash registers, process transactions, and work hands-on in the physical area. Maintain accurate inventory, audit safety and compliance standards, report TBC complaints, safety hazards, and problems with products, services, and work areas. Complete paperwork logs and other required documentation. Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.

Identify member needs, assist members with purchasing decisions, and resolve issues and concerns.

Talent Ambassador:
Be a brand advocate by valuing the member's experience in the TBC area and modeling high-quality service and products. Develop, influence, and inspire others to work in a style that is respectful, supportive, and team-oriented. Understand the roadblocks and assist in training team members. Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.

Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change difficulties and feedback.

Respect the Individual:
Embrace differences in people, cultures, ideas, and experiences. Create a workplace where associates feel seen, supported, and connected through a culture of belonging. Create opportunities for all associates to thrive and perform. Help attract the best talent.

Respect the Individual:
Work as a team, build strong and trusting relationships, communicate with impact, energy, and positivity to motivate and influence.

Respect the Individual:
Strengthen the team by helping, developing, and mentoring others. Recognize others' contributions and accomplishments.

Act with Integrity:
Maintain and promote the highest standards of integrity, ethics, and compliance. Model the Walmart values to support and foster our culture. Hold oneself and others accountable. Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members:
Deliver results while putting the customer first. Make decisions based on reliable information, balance short and long-term priorities, and consider how your work impacts the team's ability to deliver on our purpose for all stakeholders.

Strive for Excellence:
Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience. Drive continuous improvements, be open to and use new technologies and skills, and support others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see .

Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company…