Customer Engagement Specialist

We are looking for someone who will demonstrate the following qualities:

• Strong work ethic
• Excellent communication and people skills
• Effective verbal and written communication skills
• A flexible and versatile team player willing to go above and beyond when needed
• Sales friendly people person
• Demonstrates respect, flexibility, and tact; excellent listening, reasoning, and negotiating skills
• The maturity, savvy, and good humor necessary to meet the challenges of a fast-paced work environment
• Highly detail-oriented and organized
• Ability to assess and resolve a wide range of issues in creative ways
• Ability to take initiative in problems that arise and recommend processes to improve the customer experience
• Full Circle ERP and Apparel industry - a plus
• Candidate should have a BA/BS
• Preferred:
  Intermediate Excel skills;
  Experience with B2B platform, eCommerce platform, and/or ERP system, especially order entry, inventory reconciliation, and returns processing
• Primary role will be to be the Johnnie-O Wingman
• Serve as the front line, on-call resource for multi-channel customer base via phone, email, chat and in-person
• Quickly and thoroughly solve problems for all customer transactions that do not go 100% as planned
• Data entry including, entering and adjusting orders, issuing invoices/credits, locating orders/invoices
• Order management in multiple systems
• Support the Operations/Marketing/Ecommerce/Sales teams on special projects
• Support Johnnie-O events and other activities as needed
• Availability during peak season required
• Some evening, weekend and holiday work required
• Carrying out alternate duties and taking part in special projects as assigned

Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package.

You may also be eligible to participate in a discretionary annual bonus incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.