Licensed Optician

Job Overview

The Licensed Optician delivers the brand value proposition and helps establish Lens Crafters as the premier destination for all vision needs within the community. The role involves delivering legendary customer service and crafting high‑quality eyewear that exceeds customer expectations.

• Welcome all customers and set expectations
• Custom fit glasses and accurately place prescriptions in lenses
• Lead by demonstrating strong optical acumen
• Take and record measurements, adjust and fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs
• Assist team with complex product needs and prescriptions
• Use technology accurately and efficiently under time pressure, demonstrating product knowledge and appropriate tools
• Proactively explore root causes of issues, forward‑think solutions, and ensure customer satisfaction exceeds expectations
• Multi‑task, prioritize, and manage time with competing priorities
• Strive to achieve exceptional results on brand KPIs and competencies
• Maintain store appearance by keeping it clean, attractive, and organized
• Inform management of safety opportunities and demonstrate safe work practices
• Resourceful, self‑motivated, and committed to continual learning, improvement, and results
• Adhere to company policies and procedures, including discounts, promotions, and inventory management

• High school graduate or equivalent
• State licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener, and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills, including the ability to use and carry an iPad or tablet
• Familiarity with POS, computers, and calculators
• Embrace new technology and change

• Previous customer service and retail experience

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may additionally complement a first‑class total rewards package that can include health care, retirement savings, paid time off, vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.